Ronald Ferguson
Mesa,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
A1A Member Advocate
Aetna
01.2021 - Current
- Worked effectively with staff from all departments to coordinate resolutions.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Educated patients and families on healthcare options and financial support resources.
Customer Service Representative
Consumer Cellular
08.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Package Handler
Packages
04.2020 - 08.2020
- Delivered packages to customer doorsteps and business offices for Amazon.
- Completed on-time deliveries by choosing best and most efficient routes.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Reservation Agent
Southwest Airlines
08.2019 - 04.2020
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Customer Service Representative
Republic Services
06.2018 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Technical Customer Service Representative
Convergys
06.2016 - 06.2018
- Recommended products to customers, thoroughly explaining details.
- Researched and identified solutions to technical problems.
- Provided primary customer support for Quickbooks Online.
Correctional Officer
Corrections Corporation Of America
04.2009 - 05.2016
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
Education
Bachelor of Science - Human Resources Management
Strayer University
Washington, DC12.2024
Skills
- Quality Assurance
- Technical Assistance
- Verbal and Written Communication
- Teamwork and Collaboration
Timeline
A1A Member Advocate
Aetna
01.2021 - Current
Customer Service Representative
Consumer Cellular
08.2020 - 01.2021
Package Handler
Packages
04.2020 - 08.2020
Reservation Agent
Southwest Airlines
08.2019 - 04.2020
Customer Service Representative
Republic Services
06.2018 - 08.2019
Technical Customer Service Representative
Convergys
06.2016 - 06.2018
Correctional Officer
Corrections Corporation Of America
04.2009 - 05.2016
Bachelor of Science - Human Resources Management
Strayer University
Similar Profiles
Toni BasalduToni Basaldu
Care Management Associate Manager at AetnaCare Management Associate Manager at Aetna
Kristine Tortorich (Kristy)Kristine Tortorich (Kristy)
RN Care Manager at AetnaRN Care Manager at Aetna
Revathi MallineniRevathi Mallineni
Data Analyst at AetnaData Analyst at Aetna
Kimberly WernerKimberly Werner
Case Manager at AetnaCase Manager at Aetna
Lucas DagupanLucas Dagupan
Shophand and Painter at Earp Aviation RepairsShophand and Painter at Earp Aviation Repairs