Ronald Gover
Denver,CO
Summary
Dynamic Team Leader Manager at Meijers with a proven track record in enhancing customer satisfaction and team productivity. Skilled in workload management and motivating staff, I implemented efficient processes that reduced escalations and fostered accountability. Adept at strategic planning, I align departmental goals with company vision to drive success.
Overview
10
10
years of professional experience
Work History
Team Leader Manager
Meijers
Allen Park, MI
01.2025 - 08.2025
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Delivery Driver
Amazon Dsp
Englewood, CO
09.2023 - 01.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Line Cook
Captain Jays
Detroit, MI
06.2019 - 2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Assistant Manager
Taco Bell Restaurant
Ypsilanti, MI
09.2015 - 06.2019
- Managed operational activities to consistently meet performance, quality, and service benchmarks.
- Elevated customer experience by keeping the store environment clean and orderly.
- Built a supportive workplace culture through developing robust staff relationships.
- Enhanced financial precision by monitoring cash transactions for accuracy.
- Minimized financial discrepancies by supervising daily cash reconciliations effectively.
- Addressed customer complaints swiftly to enhance satisfaction rates.
- Delivered hands-on customer support while evaluating needs and updating knowledge of trends.
- Conducted inventory checks routinely to ensure stock accuracy and anticipate future requirements.
Education
All Sunjects
Detroit Academy of Arts And Sciences High School
Detroit, MI06.2009
Skills
- Customer focus
- Workload management
- Motivational skills
Influencing skills
Timeline
Team Leader Manager
Meijers
01.2025 - 08.2025
Delivery Driver
Amazon Dsp
09.2023 - 01.2025
Line Cook
Captain Jays
06.2019 - 2023
Assistant Manager
Taco Bell Restaurant
09.2015 - 06.2019
All Sunjects
Detroit Academy of Arts And Sciences High School