RONALD GUTIERREZ
Chula Vista,USA
Summary
Experienced leader skilled in supervising diverse teams and improving operational efficiency and safety. Proven ability to enhance service delivery through active listening and conflict resolution, resulting in positive customer experiences. Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
37
37
years of professional experience
Work History
Civil Grand Jury
County Of San Diego
San Diego, USA
06.2025 - Current
- Networked with diverse coworkers to facilitate report preparation for publication.
- Collaborated with team members to meet project objectives and deadlines through effective communication.
- Conducted confidential interviews with governmental officials to verify facts and findings.
- Conducted one-on-one interviews with prospective grand jurors to gather insights for selection process.
Volunteer Patrol
Coronado Police Department
Coronado, USA
05.2025 - Current
- Patrolled streets, alleys, and beach via vehicle and on foot to ensure safety.
- Engaged with public during holiday and community events, strengthening community relations.
- Assisted Investigations, Evidence, and Administration Units, contributing to operational effectiveness.
- Enforced parking laws and municipal code violations, ensuring compliance and public order.
- Provided traffic control at active police and fire scenes for public safety.
Supervisor Customer Services
USPS
Carlsbad, USA
08.2023 - 06.2025
- Supervised daily operations of 39 employees in mail processing and delivery teams, resulting in improved workflow efficiency.
- Resolved customer inquiries and issues promptly, contributing to higher service satisfaction levels.
- Managed staff scheduling, ensuring adequate coverage during peak periods and projects to maintain service continuity.
- Recorded employee performance, attendance, leave requests, and disciplinary actions accurately.
- Maintained safety protocols and operational procedures across all processes.
- Ensured compliance with hazmat regulations from publication 52 regarding restricted mail stream items.
City Letter Carrier
USPS
Santee, USA
06.1989 - 07.2023
- Achieved Million Mile driving award for maintaining an exceptional safety record during deliveries.
- Operated company vehicle along assigned delivery route, ensuring timely deliveries and building customer trust.
- Delivered mail and packages to residences and businesses, enhancing customer satisfaction through reliable service.
- Adhered to safety guidelines during all deliveries, promoting a culture of safety and accountability.
Education
General Studies -
James Madison High School
San Diego, CA06-1985
Some College - Applied Psychology
San Diego Mesa College
San Diego, CASkills
- Customer Service
- Escalation Handling
- Conflict resolution
- Process optimization
- KPI Management
- Time Management
- Team Leadership
- Active Listening
- Communication Skills
Timeline
Civil Grand Jury
County Of San Diego
06.2025 - Current
Volunteer Patrol
Coronado Police Department
05.2025 - Current
Supervisor Customer Services
USPS
08.2023 - 06.2025
City Letter Carrier
USPS
06.1989 - 07.2023
General Studies -
James Madison High School
Some College - Applied Psychology
San Diego Mesa College