Angelia Head
Millbrook,AL
Summary
Dynamic professional with extensive experience as a Grand Jury Coordinator at the 19th Judicial Circuit, excelling in document management and relationship building. Proven track record of implementing process improvements that enhanced workflow efficiency. Adept at multitasking and providing exceptional customer service, fostering positive interactions in fast-paced environments.
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Grand Jury Coordinator
19th Judicial Circuit -CJ Robinson, District Attorney
Prattville, AL
04.2017 - Current
- Coordinated case preparation, ensuring timely submission of documents and compliance with court deadlines. Entered and prepared approximately 200-300 case files for Grand Jury two times a year.
- Assisted in managing scheduling and logistics for court appearances and hearings.
- Maintained accurate case files, facilitating easy retrieval of information for legal staff.
- Supported the development of training materials for new team members on procedural protocols.
- Implemented process improvements that enhanced workflow efficiency within the office.
- Collaborated with attorneys to gather necessary documentation and evidence for cases.
- Monitored updates in legal regulations, ensuring adherence to current laws and procedures.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Leasing Consultant
Verandas at Mitylene
Montgomery, AL
10.2016 - 04.2017
- Guided prospective tenants through property tours, highlighting amenities and community features.
- Managed tenant inquiries and lease applications, ensuring thorough documentation and follow-up.
- Coordinated marketing efforts to promote available units through online platforms and local outreach.
- Assisted in preparing leasing agreements, ensuring compliance with legal regulations and company policies.
- Developed strong relationships with residents to enhance retention and foster a positive community atmosphere.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
Office Manager/Administrative Support Assistant 3
State Motor Pool
Montgomery, AL
04.2007 - 10.2016
- Managed daily office operations, ensuring a smooth workflow and efficient resource allocation.
- Coordinated vehicle maintenance schedules, optimizing fleet availability for state departments.
- Implemented inventory control systems, reducing excess stock and improving procurement processes.
- Developed training programs for new staff, enhancing onboarding efficiency and team cohesion.
- Oversaw budget management for operational expenses, ensuring adherence to fiscal guidelines.
- Streamlined communication between departments, facilitating timely information sharing and collaboration.
- Led process improvement initiatives that enhanced service delivery and reduced turnaround times.
- Mentored junior staff in administrative procedures, fostering professional growth and skill development.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhanced communication within office by implementing centralized digital messaging platform.
Education
Certificate - Certified Public Manager
Auburn University At Montgomery
Montgomery, AL10.2012
High School Diploma -
Jefferson Davis High School
Montgomery, AL05.1988
Skills
- Operations management
Customer service
Data entry
Decision-making
Work Planning and Prioritization
Relationship building
MS office
Discretion and confidentiality
Schedule coordination
Document management
Scheduling and calendar management
Presenting ideas and plans
Recordkeeping
Meeting coordination
Event planning
Project assistance
Administrative leadership
Event coordination
Operations management
Timeline
Grand Jury Coordinator
19th Judicial Circuit -CJ Robinson, District Attorney
04.2017 - Current
Leasing Consultant
Verandas at Mitylene
10.2016 - 04.2017
Office Manager/Administrative Support Assistant 3
State Motor Pool
04.2007 - 10.2016
Certificate - Certified Public Manager
Auburn University At Montgomery
High School Diploma -
Jefferson Davis High School