Active Directory
Hi, I’m
Ronald Harsh
Entry Level IT Technician
Stevens Point,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
years of professional experience
Work History
AT&T MobilityAtlanta, GA
Customer Support Agent
10.2021 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
FiverrStevens Point, WI
Freelance Web Developer
02.2016 - Current
Job overview
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Coded websites using HTML, CSS, JavaScript and jQuery languages.
- Adhered to SEO best practices while designing sites.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
Education
Nicolet Area Technical CollegeRhinelander, WI
Associate of Science from Web Development
09.2022 - Current
University Overview
- Continuing education in IT Web Development Application Design
Skills
Sales expertise
Software
VM Ware
Office 365
Spiceworks
ServiceNow
Timeline
Nicolet Area Technical College
Associate of Science from Web Development
09.2022 - Current
Customer Support Agent
AT&T Mobility
10.2021 - Current
Freelance Web Developer
Fiverr
02.2016 - Current
Software Applications
Cloud Media Synchronization Application
Created cloud based platform that allowed for members to synchronize local media (i.e. videos, images) with server based (ASP) media files. The application is still currently in active use nine years after its create and has currently been utilized by thousands of members across the world. Within the first month of its initial release this software application had already completed over 250,000 synchronizations with the primary server, within the first year it had completed well over 1,000,000 synchronization tasks. The software was written in C# leveraging the power of the .NET framework in conjunction with SQL & Access backend database management.
Software Applications
Cloud Media Synchronization Application
Created cloud based platform that allowed for members to synchronize local media (i.e. videos, images) with server based (ASP) media files. The application is still currently in active use nine years after its create and has currently been utilized by thousands of members across the world. Within the first month of its initial release this software application had already completed over 250,000 synchronizations with the primary server, within the first year it had completed well over 1,000,000 synchronization tasks. The software was written in C# leveraging the power of the .NET framework in conjunction with SQL & Access backend database management.
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