Allison Rjabanedelia
Carlisle,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining project coordination, evidenced by my role at Target. Expert in employing sales expertise and customer service excellence to achieve results. Skilled in call management and live chat support, I significantly contribute to team success and client satisfaction, leveraging both hard and soft skills to excel in dynamic environments.
Overview
5
5
years of professional experience
Work History
Customer Support Agent
Target
05.2023 - Current
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Volunteer Teachers Assistant
Carlisle Early Education Center
05.2023 - 07.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained safety and security by overseeing students in recess environments.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted lead teachers with lesson plan creation and materials development .
Volunteer EMT
Yellow Breeches EMS Inc.
05.2021 - 06.2023
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Head Of Sales
Barcelona Nut Co.
01.2020 - 04.2023
- Attended industry events and conventions to expain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Education
High School Diploma -
Boiling Springs High School
Boiling Springs, PA07.2024
No Degree - Early Childhood Development
Cumberland Perry Career And Technical Center
Mechanicsburg, PA07.2024
EMT-B - Emergency Medical Technician
Shippensburg Area EMS
Shippensburg, PA03.2023
Skills
- Customer service excellence
- Call Management
- Project Coordination
- Live chat support
- Sales expertise
- Product Sales
Timeline
Customer Support Agent
Target
05.2023 - Current
Volunteer Teachers Assistant
Carlisle Early Education Center
05.2023 - 07.2024
Volunteer EMT
Yellow Breeches EMS Inc.
05.2021 - 06.2023
Head Of Sales
Barcelona Nut Co.
01.2020 - 04.2023
High School Diploma -
Boiling Springs High School
No Degree - Early Childhood Development
Cumberland Perry Career And Technical Center
EMT-B - Emergency Medical Technician
Shippensburg Area EMS
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