Ronald Hart
Chino,CA
Summary
Driven Shift Manager at Rite Aid with a proven track record in enhancing team performance and customer satisfaction through effective problem-solving and employee training. Skilled in inventory control and workplace safety, demonstrating a strong ability to manage operations and foster team development. Achieved significant reductions in workplace incidents, showcasing leadership and interpersonal skills.
Overview
27
27
years of professional experience
Work History
Shift Manager
Rite Aid
Brea, CA
03.2015 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Pest Department Manager
Suncrest Exterminating
Anaheim, CA
04.2001 - 09.2014
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
Yard Supervisor
B+B Metals
Santa Ana, CA
05.1997 - 07.2000
- Managed daily operations, coordinating staff schedules and allocating resources to ensure timely completion of tasks.
- Continuously evaluated yard operations for potential improvements, implementing changes as needed to maintain efficiency and meet business goals.
- Optimized space utilization in the yard through careful planning of storage areas and efficient use of available resources.
- Conducted regular performance evaluations for staff members, offering constructive feedback for continuous development.
Education
N/A - C.A.D
Balin Tech
Santa Ana, CADiploma - General Studies
Silver Valley High School
Yermo, CA06.1985
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Staff Motivation
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Energetic and Enthusiastic
- Relationship Building
- Team Development
- Delegating Work
- Mentoring and Coaching
- Quality Assurance
- Interpersonal Skills
- Inventory Control
- Delegation capabilities
- Payment Processing
- Documentation And Reporting
- Schedule Management
- Flexible Schedule
- Sales Strategies
- Operations Management
- Equipment Troubleshooting
- Compliance understanding
Hard working Fast learning individual with years of experince and reliability and good customer ser
Vice skills that would be an excellent asset to any growing or established buisness
Timeline
Shift Manager
Rite Aid
03.2015 - Current
Pest Department Manager
Suncrest Exterminating
04.2001 - 09.2014
Yard Supervisor
B+B Metals
05.1997 - 07.2000
N/A - C.A.D
Balin Tech
Diploma - General Studies
Silver Valley High School