Ronald Huff
Garner,NC
Summary
Dynamic professional with a proven track record at Verizon Business, excelling in customer relations and network support. Leveraged critical thinking and Microsoft Office proficiency to enhance customer satisfaction and streamline network operations. Known for exceptional teamwork, collaboration, and a strategic approach to fostering customer loyalty and operational efficiency.
Experienced with coordinating promotional campaigns and supporting marketing strategies. Utilizes excellent communication skills to foster customer engagement and enhance brand visibility. Knowledge of effective event planning and organizational techniques.
Overview
24
24
years of professional experience
Work History
Promotions Assistant
Radio One
07.2022 - Current
- Assisted in organizing promotional events, ensuring smooth execution and high attendance rates.
- Compiled photos and videos of events to share on social media and use in future presentations.
- Managed inventory of promotional items, guaranteeing adequate supplies for all events and activities.
- Maintained strong relationships with local businesses, securing partnerships for future promotional opportunities.
- Maintained clean, organized and professional work environment.
- Established and maintained positive relationships with customers.
Customer Success Manager
Verizon Business
11.2021 - Current
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Created customer support strategies to increase customer retention.
Network Engineer
Verizon Business
09.2000 - 11.2021
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Streamlined network management with automated monitoring tools.
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
Education
High School Diploma -
Lake Clifton Eastern High School
Baltimore, MD06-2000
Skills
- Microsoft office
- Brand awareness
- Vendor coordination
- Planning and organizing
- PR and marketing campaign support
- Teamwork and collaboration
- Customer service
- Critical thinking
- Reliability
- Customer relations
Timeline
Promotions Assistant
Radio One
07.2022 - Current
Customer Success Manager
Verizon Business
11.2021 - Current
Network Engineer
Verizon Business
09.2000 - 11.2021
High School Diploma -
Lake Clifton Eastern High School
Similar Profiles
Diya GandhiDiya Gandhi
Intern Programming and Content Creator at Radio OneIntern Programming and Content Creator at Radio One
DAVID MOTTADAVID MOTTA
Vice President of Digital Transformation at Radio OneVice President of Digital Transformation at Radio One
Jacoba BlackmonJacoba Blackmon
Senior Promotions Coordinator at Radio OneSenior Promotions Coordinator at Radio One