A seasoned professional with a proven track record in auto mechanics and customer relations, I significantly enhanced customer satisfaction at Dish Network through innovative service solutions and efficient schedule management. My expertise spans small business operations to inventory control, driving operational excellence and fostering strong client relationships.
Overview
32
32
years of professional experience
Work History
Onwner
Self Employed
01.2021 - 11.2024
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Performed mechanic duties such as oil changes, brakes and minor body work.
Installer
Dish Network
03.2019 - 11.2021
Laid out materials and system components to prepare for installation.
Operated tools, equipment, and machinery according to safety standards.
Installed residential TV systems.
Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
Enhanced customer satisfaction by providing timely and accurate installations.
Mechanic
Rick Leclaires Service Center
07.2017 - 03.2019
Inspected and tested equipment to locate worn and damaged parts.
Replaced damaged, missing, or defective parts with new and refurbished components.
Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Installer
Dish Network
12.2014 - 07.2017
Laid out materials and system components to prepare for installation.
Operated tools, equipment, and machinery according to safety standards.
Installed residential TV systems.
Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
Enhanced customer satisfaction by providing timely and accurate installations.
Installer
Direct TV
05.2012 - 11.2014
Laid out materials and system components to prepare for installation.
Operated tools, equipment, and machinery according to safety standards.
Installed residential TV systems.
Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
Enhanced customer satisfaction by providing timely and accurate installations.
Sales Associate
Napa Auto
01.2010 - 04.2012
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Manager
United Auto Supply
06.2008 - 01.2010
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Developed and maintained relationships with customers and suppliers through account development.
Mechanic
Rich's Route 50 Service Center
03.2005 - 06.2008
Inspected and tested equipment to locate worn and damaged parts.
Replaced damaged, missing, or defective parts with new and refurbished components.
Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Repaired engine and transmission components to rebuild engine and enhance vitality.
Mechanic
Gateway Transportation
08.2003 - 04.2005
Inspected and tested equipment to locate worn and damaged parts.
Replaced damaged, missing, or defective parts with new and refurbished components.
Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Repaired engine and transmission components to rebuild engine and enhance vitality.
Mechanic
JPM Performance
12.2000 - 08.2003
Inspected and tested equipment to locate worn and damaged parts.
Replaced damaged, missing, or defective parts with new and refurbished components.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Sales Associate
Auto Zone
02.2000 - 12.2000
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Mechanic
Midas Auto Systems Experts
05.1997 - 01.2000
Inspected and tested equipment to locate worn and damaged parts.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Mechanic
Valvoline Instant Oil
08.1992 - 05.1997
Inspected and tested equipment to locate worn and damaged parts.
Replaced damaged, missing, or defective parts with new and refurbished components.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.