Ronald Kale
Bayville
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Appliance Technician
NJR Home Services
11.2015 - Current
- Implemented time-saving strategies in diagnosing and repairing appliances, allowing for an increased number of daily service calls.
- Collaborated with team members to address complex technical issues, ensuring timely and effective solutions for customers.
- Enhanced customer satisfaction by diagnosing and repairing a wide range of home appliances promptly and efficiently.
- Upheld company reputation through exceptional professionalism in interactions with customers.
- Ensured the longevity of customers' appliances by providing them with valuable maintenance tips and advice on proper usage.
- Cultivated strong customer relationships through effective communication and exceptional service, leading to increased repeat business.
- Consistently ranked top 3 for contract sales company-wide.
- Mentored junior technicians, sharing knowledge and expertise to enhance their skills in appliance diagnostics and repairs.
Field Supervisor
BC Express Inc
09.2008 - 11.2015
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Investigated issues and developed effective solutions.
- Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Maximized in-home opportunities into sales by identifying upsell opportunities and closing sales without compromising service quality.
Education
HVACR Certificate - HVACR
Lincoln Technical Institute
Union, NJ06-2006
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- HVAC expertise
- Effective communication
- Active listening
- Decision-making
Certification
- NJ HVAC License
Timeline
Appliance Technician
NJR Home Services
11.2015 - Current
Field Supervisor
BC Express Inc
09.2008 - 11.2015
HVACR Certificate - HVACR
Lincoln Technical Institute
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