William R. Jones
20 Harrison Pl,NJ
Summary
Experienced appliance repair technician with over 15 years in the industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Good mechanical and problem-solving skills with eagerness to learn new procedures. Looking for a challenging role with room for advancement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Appliance Technician
Mr. Appliance
02.2023 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Educated customers on use, care and adjustments of appliances.
- Ordered parts and maintained adequate inventory.
- Gave accurate and detailed quotes to customers prior to starting work.
- Diagnosed and repaired sealed system issues including: Compressors, Evaporators, Heat exchangers etc...
Appliance Repair Technician
Fisher & Paykel Appliances
03.2020 - 02.2023
- Facilitated repairs by disassembling defective and broken equipment.
- Educated customers on use, care and adjustments of appliances.
- Ordered parts and maintained adequate inventory.
- Disassembled, repaired and reassembled equipment in good working order.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Senior Technician
Mr. Appliance
03.2017 - 03.2020
- Work on refrigeration, gas and electrical appliances
- Perform residential and commercial visits. Complete an average of 40-50 visits per week
- Perform evaluations of equipment performance to optimize efficiency
- Use multimeter and refrigeration gauges to test completed work and ensure functionality of appliances
- Disassemble, repair and reassemble equipment in good working order
- Order and maintain inventory of parts and repair supplies, keeping detailed records to prevent disruptions in work and maintain adequate inventory
- Check in on past customers and complete repairs to maintain satisfaction and perform routine preventive maintenance on appliances
- Educate customers on use, care and adjustments of appliances
- Complete preventative maintenance on set schedules
- Develop corrective action plans and prevention strategies to improve product reliability
Field Service Representative
Miele
06.2012 - 01.2017
- Performed service visits and completed preventative maintenance on all systems
- Installed new residential equipment and explained operation and routine maintenance protocols to customers
- Diagnosed equipment malfunctions by analyzing technical data using manufacturer specific applications
- Checked inventory to restock in demand parts and necessary supplies before leaving for job sites
- Positively engaged with customers and maintained professional appearance at all times as company representative
- Cleaned and lubricated parts to keep integral equipment operating at peak performance
Forklift Operator/Shop Technician
Miele
11.2007 - 06.2012
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting
- Troubleshoot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional
- Placed orders for shop repairs on consistent basis
- Boosted team efficiency by moving materials with forklifts and other equipment
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities
- Checked accuracy of merchandise signs
Education
Some College (No Degree) - Business Administration
Middlesex County College
Edison, NJHigh School Diploma -
North Brunswick Township High School
North Brunswick, NJNo Degree - Mass Communications
Delaware State University
Dover, DESkills
- Customer Service
- Troubleshooting and Resolution
- Electrical and Mechanical Understanding
- Performing Maintenance and Repair
- Inventory Management
- System Installations
- Safety Awareness
- Multimeters
- Customer Satisfaction
Certification
EPA Type 1 Certified
Open Flame Brazing
Lokring Connections
Timeline
Appliance Technician
Mr. Appliance
02.2023 - Current
Appliance Repair Technician
Fisher & Paykel Appliances
03.2020 - 02.2023
Senior Technician
Mr. Appliance
03.2017 - 03.2020
Field Service Representative
Miele
06.2012 - 01.2017
Forklift Operator/Shop Technician
Miele
11.2007 - 06.2012
Some College (No Degree) - Business Administration
Middlesex County College
High School Diploma -
North Brunswick Township High School
No Degree - Mass Communications
Delaware State University
EPA Type 1 Certified
Open Flame Brazing
Lokring Connections
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