Ronald Knoebel
Englewood,CO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Cahier/Customer Service Representative
United Pacific- Rocket Gas Stations
Littleton, CO
02.2024 - 09.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Customer Service Desk Associate
Kroeger/ King Soopers
Littleton, CO
07.2023 - 01.2024
- Processed payments and issued receipts for purchases of goods and services.
- Performed troubleshooting steps to determine causes of customer problems.
- Researched customer complaints using available resources.
- Developed effective relationships with customers through friendly interactions.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Answered incoming calls from customers seeking assistance or information about products or services offered by the company.
- Addressed inquiries from customers in a polite, professional, and efficient manner.
- Greeted customers, answered questions, and provided information on products and services.
- Stayed abreast of latest software developments to enhance job knowledge.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Strengthened customer retention by offering discount options.
Printing Projects And Production
Qualimage Printing Co.
Sheridan, CO
03.2022 - 07.2023
- Printed, manufactured, and bound several types of books, Created and produced and printed projects, business cards, pamphlets, signs, posters, employee brochures and field reference guides, as well as the Lamination of such products.
- Answered business phone, developed a good repertoire with customers.
Maintenace
T and A Properties
Aurora, CO
06.1994 - 11.1996
- Minor plumbing, minor electrical repair, painting, and drywall and Wallpaper repair and Install
- Some Remodeling Projects, KItchen Accessories, Bathroom Repair, Bathroom Amentities Removal, Installation and Minor Repairs, Rental Unit (Make Ready) Process
Computer Aided Drafter
BTN Engineering
Littleton, CO
02.1991 - 06.1994
- Created two-dimensional utility replacement documents and blueprints for the installation and maintenance of communication affiliated bradband tellecommunications networking.
- Utilized AutoCAD software to produce technical drawings for production staff.
- Worked closely with Design Engineers to develop creative solutions that meet customer needs while adhering to industry standards.
- Assisted drafters in developing structural and mechanical design of products using computer-assisted design (CAD) software.
Education
Associate of Arts -
Denver Technical College
Denver, CO09-1994
GED -
Gateway High School
Aurora, CO06-1982
Skills
- Product Knowledge
- Prioritization
- Technical Support
- Call Center Operations
- Documentation
- Customer Relations
- High-energy attitude
- Microsoft Office Suite
- Coordination
- Problem-solving abilities
- Complaint resolution
- Paperwork Processing
- Account updating
- Data Collection
- Data Entry
- Conflict Mediation
- Client Relations
- Active Listening
- Adaptive team player
- Conflict Resolution
- Critical Thinking
- Customer Service
- Microsoft Outlook
Affiliations
- Doing things with son, Skiing, Fishing, Music, Drawing, and being an old car enthusiast
Certification
- Associates of the arts degree- manual and computer aided drafting
Timeline
Cahier/Customer Service Representative
United Pacific- Rocket Gas Stations
02.2024 - 09.2024
Customer Service Desk Associate
Kroeger/ King Soopers
07.2023 - 01.2024
Printing Projects And Production
Qualimage Printing Co.
03.2022 - 07.2023
Maintenace
T and A Properties
06.1994 - 11.1996
Computer Aided Drafter
BTN Engineering
02.1991 - 06.1994
- Associates of the arts degree- manual and computer aided drafting
Associate of Arts -
Denver Technical College
GED -
Gateway High School
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