Chrissy Dressler
Sacramento,CA
Summary
Dedicated professional with demonstrated strengths in customer service, with a natural aptitude for employee and schedule management. Highly experienced in troubleshooting and problem resolution in fast-paced environments. Excellent verbal and written communicator with a strong background in cultivating positive, lasting relationships and exceeding goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
United Pacific - Rocket Stores at 76 Gas
Sacramento, CA
01.2023 - 04.2024
- Delivered outstanding service, greeting customers warmly and encouraging loyalty program enrollment, focusing on customer retention.
- Verify age for tobacco, lottery, and alcohol purchases while processing credit, cash, and other card transactions swiftly and accurately.
- Train new employees on register POS, company policies, daily SOPs, consolidate inventory, stock shelves and coolers to maintain a clean, organized store.
Insurance Processor/Administrative Assistant
Applied Behavior Consultants, Inc
Rosemont, CA
08.2022 - 08.2023
- Welcomed visitors and vendors, managed call redirection to staff, and handled distribution of mail.
- Managed supply orders and arranged for timely maintenance services.
- Monitored client co-payments, out-of-pocket expenses and deductible thresholds, verified ABA eligibility and benefits.
- Invoiced clients and submitted insurance claims to clearinghouse efficiently.
- Recovery of over $100,000 in short-pay amounts through thorough analysis of documents and coding discrepancies.
- Utilized EFTs and physical checks in Central Reach for precise payment applications.
Back Office Manager
BZ-Bee Pollination, Inc.
Esparto, CA
08.2016 - 07.2022
- Recruited employees, led orientations, onboarding, and monthly safety and procedural training.
- Co-managed daily operations, logistics coordination, and employee scheduling of 50+ crew members.
- Scheduled deliveries and pickups of 30,000+ beehives to orchards for pollination, monitored progress and communicated updates to customers and company owner.
- Oversaw front and back office operations to ensure smooth, daily workflow.
- Coordinated and administered employee benefits during eligibility, initial and open enrollments.
- Redesigned and relaunched SAAS used for data entry and from the field.
Inspector Packer
Operon Resource Management at Nypro
Clinton, MA
09.2016 - 07.2022
- Handled on-floor operations and led production efforts as interim Team Leader shortly after joining.
- Trained new hires, provided ongoing support to all team members, and rotated employees on breaks and lunches.
- Operated diverse machines in production, inspected and assembled components, and finalized orders by boxing, labeling, and palletizing.
Caretaker
IHSS, County Of Sacramento
Elk Grove, CA
09.2013 - 06.2015
- Facilitated meal preparation, personal hygiene, and medication administration for client living with Multiple Sclerosis.
- Maintained household with necessities and groceries, ensuring a safe and clean living environment.
- Coordinated with insurance providers, scheduled and accompanied client to medical appointments.
Porter
All Maintenance Inc.
Sacramento, CA
01.2011 - 10.2011
- Executed cleaning tasks efficiently across commercial complexes and external premises.
- Removed trash from public areas and properly disposed of it in designated receptacles.
Education
Associate of Applied Science - Information Technology
ITT Technical Institute
Rancho Cordova, CA06-2009
Skills
- Back Office Management
- Outstanding Customer Service
- Recruitment & Onboarding
- Staff & Schedule Coordination
- Benefits Administration
- Computer and Microsoft Office Proficiency
- Database Administration
- Front Desk Administrative Support
References
References available upon request.
Timeline
Customer Service Representative
United Pacific - Rocket Stores at 76 Gas
01.2023 - 04.2024
Insurance Processor/Administrative Assistant
Applied Behavior Consultants, Inc
08.2022 - 08.2023
Inspector Packer
Operon Resource Management at Nypro
09.2016 - 07.2022
Back Office Manager
BZ-Bee Pollination, Inc.
08.2016 - 07.2022
Caretaker
IHSS, County Of Sacramento
09.2013 - 06.2015
Porter
All Maintenance Inc.
01.2011 - 10.2011
Associate of Applied Science - Information Technology
ITT Technical Institute
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