Ronald Kreml
Frankfort,IL
Summary
Accomplished Owner/Operator with expertise in operations management and customer service, previously at Falkenberg Jewelry. Enhanced productivity and client satisfaction through strategic planning and innovative workflows. Mentored staff, fostering skill development and quality assurance. Successfully expanded services and optimized pricing strategies, achieving a 20% increase in customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Owner/Operator
Self Ron Kreml Diamond Cutting
Wichita Falls, Irving, TX
04.1977 - Current
- Oversaw daily operations, ensuring high-quality diamond cutting services.
- Developed and implemented efficient workflows to enhance productivity and reduce turnaround time.
- Trained and mentored new staff on best practices and safety protocols in diamond cutting.
- Managed customer relationships, addressing inquiries and providing expert product knowledge.
- Conducted quality control inspections to maintain industry standards and client satisfaction.
- Analyzed market trends to identify opportunities for service expansion and competitive pricing strategies.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
Head Jeweler
Falkenberg Jewelry
Walla Walla, WA
09.2016 - 2021
- Crafted custom jewelry designs to meet client specifications and preferences.
- Operated specialized tools for precision metalworking and stone setting.
- Trained junior jewelers on techniques and best practices in jewelry making.
- Inspected finished pieces for quality assurance, ensuring adherence to standards.
- Mentored staff in advanced techniques, fostering skill development within the team.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Fabricated pieces by hand and using specialized equipment.
- Evaluated cut, color and clarity to assign grades to stones.
Head Jeweler/ Master Diamond Cutter
Marcham Jewelry
Frisco, TX
2016 - 2021
- Crafted intricate jewelry pieces using various metals and gemstones.
- Operated machinery for cutting, polishing, and finishing jewelry components.
- Assisted in creating custom designs based on customer specifications.
- Maintained inventory of tools and materials to ensure efficient workflow.
- Enhanced customer satisfaction by designing and crafting unique, high-quality jewelry pieces.
Education
Master Diamond Cutting -
American School of Dismond Cutting
Gardnerville, NVAssociate of Science - Pre Med
Joliet Junior College
Joliet, IL06.1968
Skills
Operations management
Documentation and reporting
Hiring
Business planning
Sales negotiation
Staffing
Inventory management
Strategic planning
Vendor negotiation
Preventative maintenance
Decision-making
Customer service
Customer-oriented
Accomplishments
Volunteering:
Experience
Mud Mountain Dam,Corp of Engineers three months Maintenance
Tonto National Monument, Interpretive Three months
Fossil Butte Monument, Interpretive, Three month
Fish Creek Wild Life Observation Site, Hyder Alaska, four Months Interpretive
Prairie Creek Redwood National /State Park. Interpretive three months.
- Studyed making Alaskan jewelry both Native and local Angorage , Juneao, Fairbanks
Timeline
Head Jeweler
Falkenberg Jewelry
09.2016 - 2021
Owner/Operator
Self Ron Kreml Diamond Cutting
04.1977 - Current
Head Jeweler/ Master Diamond Cutter
Marcham Jewelry
2016 - 2021
Master Diamond Cutting -
American School of Dismond Cutting
Associate of Science - Pre Med
Joliet Junior College