Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Kurczewski

Sicklerville,NJ

Summary

Dynamic leader with a proven track record at BDP International and Wolf D. Barthco, excelling in operations management and relationship building. Spearheaded initiatives that enhanced brand awareness and customer satisfaction, while adeptly managing client portfolios across diverse markets. Achieved significant improvements in financial management and staff retention through strategic planning and effective communication.

Overview

31
31
years of professional experience

Work History

Franchise Owner

Door to Door Storage
12.2010 - 10.2017
  • Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
  • Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
  • Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
  • Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
  • Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
  • Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
  • Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
  • Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.

Account Manager

Wolf D. Barthco International
02.1995 - 04.2010
  • Managed client accounts
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Director of Accounts

BDP International
06.1986 - 01.1995
  • Developed and fostered strong relationships with client stakeholders.
  • Negotiated contracts with vendors and suppliers, securing favorable terms that benefited both parties involved.
  • Managed a diverse portfolio of clients across various countries, ensuring customized solutions for each business''s unique needs.
  • Provided excellent customer service by proactively addressing concerns related to invoicing or contractual matters, maintaining a high level of client satisfaction.
  • Analyzed financial statements and reports to identify areas for improvement, leading to cost savings and better decision making.
  • Reduced outstanding accounts receivable balances by implementing stricter payment policies and following up on overdue invoices promptly.

Education

Associate of Science - Criminal Justice

Temple University
Philadelphia, PA
06-1989

Associate of Arts - Acting

John Casablancas School of The Arts
Plymouth, PA
03-1987

High School Diploma -

Southwark Motivational High School
Philadelphia, PA
06-1986

Skills

  • Brand Compliance
  • Franchise Relations
  • Operations Management
  • Small business operations
  • Verbal and written communication
  • Relationship Building
  • Customer Relations
  • Quality Management Systems

Timeline

Franchise Owner

Door to Door Storage
12.2010 - 10.2017

Account Manager

Wolf D. Barthco International
02.1995 - 04.2010

Director of Accounts

BDP International
06.1986 - 01.1995

Associate of Science - Criminal Justice

Temple University

Associate of Arts - Acting

John Casablancas School of The Arts

High School Diploma -

Southwark Motivational High School

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Ronald Kurczewski