Ronald Lawson
Sherrard,IL
Summary
Seasoned Operations Manager and talented leader with 25+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Operations Manager
Republic Services
07.2014 - Current
- Supervised 75+ operations staff and kept employees compliant with company policies and procedures.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Responsibility for monthly, quarterly and yearly P&L review to insure maximum profitability
- Maintain DOT and personnel files
- Investigate and classify DOT and OSHA accidents
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Reduced operational risks while organizing data to forecast performance trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Operations Manager
Murrays Transfer
11.2012 - 07.2014
General Manager
Lindell Aerial Ag Services
02.2009 - 10.2012
Education
Red Rock Community College
Lakewood, COScott Community Colleague
Bettendorf, IAOSHA 500 Construction
30 Hr OSHA Construction
30 Hr OSHA General Industry
Class A CDL
General Aviation Pilot
Skills
- Staff Management
- Strategic Partnership
- Policy and Procedure Implementation
- Staff Training
- High-Pressure Environments
- Workflow Planning
- Operation Monitoring
- Multi-Site Operations
- Cross-Functional Communication
- Client Relations
Timeline
Operations Manager
Republic Services
07.2014 - Current
Operations Manager
Murrays Transfer
11.2012 - 07.2014
General Manager
Lindell Aerial Ag Services
02.2009 - 10.2012
Red Rock Community College
Scott Community Colleague
OSHA 500 Construction
30 Hr OSHA Construction
30 Hr OSHA General Industry
Class A CDL
General Aviation Pilot
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