Ronald Lotis
Couche-Tard ....Get Go
McKeesport,PA
36
Years of experience
Experienced customer service professional with a strong background in active listening, conflict resolution, and complaint handling. Known for building trust, maintaining a professional telephone demeanor, and supporting positive customer experiences.
Work History
Customer Service Representative
7 Months- Responded to customer inquiries through phone, email, and chat with clear, professional communication.
- Resolved routine issues by following company policies and standard support procedures.
- Escalated complex concerns to appropriate teams while maintaining service continuity.
- Adapted quickly to support workflows, product knowledge, and communication tools.
- Maintained positive customer interactions while managing multiple inquiries efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Hotel Lobby Porter
4 Months- Assisted residents and visitors with courteous directions and timely front-area support.
- Maintained lobby cleanliness through routine sweeping, mopping, and trash removal.
- Monitored common areas for spills, debris, and safety hazards.
- Replenished lobby supplies and kept entrances organized throughout shift.
Owner, Operator Lotis Properties, LLC
25 Years 7 Months- Directed daily operations, aligning staffing, scheduling, and service delivery with business priorities.
- Developed operating procedures to improve consistency, compliance, and customer experience.
- Managed budgets, expenses, and vendor relationships to support profitability.
Private Home Care Provider
33 Years 5 Months- Monitored medication schedules and provided timely reminders for prescribed routines.
- Assisted with bathing, grooming, and dressing while preserving client dignity and comfort.
- Prepared nutritious meals and followed dietary instructions to support daily health needs.
- Maintained clean living spaces through light housekeeping, laundry, and sanitizing high-use areas.
- Provided companionship, conversation, and emotional support to promote trust and wellbeing.
Education
Bachelor of Science - Hospitality Management
Associate of Science - Hotel Management
Skills
Customer service
Complaint handling
Conflict resolution
Client relations
Active listening
Problem solving
Critical thinking
Relationship building
Computer proficiency
Data entry
Professional telephone demeanor
Timeline
Customer Service Representative
Couche-Tard ....Get Go
03.2026 - CurrentRead More
Hotel Lobby Porter
Marriott Hotels
08.2025 - 12.2025Read More
Owner, Operator Lotis Properties, LLC
Self Employed
09.1999 - 04.2025Read More
Private Home Care Provider
Family
01.1991 - 06.2024Read More
Florida International University
Bachelor of Science from Hospitality Management
Read More
Community College of Allegheny County
Associate of Science from Hotel Management
Read More