Ronald McClane

• Oversaw operational workflows, ensuring compliance with security protocols and industry standards.
• Directed staff training programs to enhance team performance and retention rates.
• Implemented process improvements that increased efficiency in service delivery and resource allocation.
• Analyzed operational data to identify trends and drive strategic decision-making initiatives.

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Educated clients on new products or services to increase customer engagement with brand.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Built relationships with customers and community to promote long term business growth.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Developed and maintained strong working relationships with professionals within assigned territory.

• 32 years with Philadelphia Police Department and 23 years as a Supervisor
• 8 years in the Intelligence Bureau assigned to the Criminal Intelligence Unit in various capacities (Field Teams, Debriefings and Administrative)
• Trained in Dignitary Protection and Counter-surveillance.
• Coordinated with unit leadership and direct superiors for taskings and managed subordinates to carry out tasks.
• Trained in investigations, intelligence gathering, processing and dissemination.
• Prepared Operational Orders for various assignments and events (Papal Visit, DNC, NFL Draft, Broad Street Run, Welcome America)
• Received Instructor Development Training. I currently instruct at the PPD Academy and prepare lesson plans for training of Recruits and In-Service personnel on all aspects of Intelligence gathering and documentation.
• Prepare charts and keep track of all data entries made into the Intelligence Database via excel programs.
• Member of the Intelligence Bureau Compliance Group.

I was responsible for supervising Shootings and Homicides citywide. Managing Detectives and officers assigned to the Homicide Unit.

As a Sergeant, I would run the investigations from the beginning. Assigning investigators to the scenes, hospitals, and interviews. I was responsible for overseeing the due diligence of the investigators to make sure these investigations were being worked continuously.

I would liaison with the prosecutors, Federal partners, outside jurisdictions and the community.

I supervised task forces for high profile investigations and had to deal with media outlets city dignitaries for updates on investigations.

I supervised all shootings/multi-robbery&theft organizations in Southwest Division. Reviewed reports, directed personnel and developed strategies during the investigations.

Complied Compstat (Data driven meetings with Executive Level members of the Police Department) reports to present at these meetings.

Developed PowerPoint presentations for ongoing long term investigations for meetings and briefings.

Liaison with all Federal partners and prosecutors. Met with business owners and community members to help develop communication and understanding.