Work Preference

Summary

Overview

Work History

Education

Skills

Timeline

Open To Work

Ronald Mcknight

Baltimore,MD

Work Preference

Job Search Status

Open to work

Desired start date: 2 weeks notice

Desired Job Title

Ramp SupervisorRamp ManagerOperations supervisorOperations supervisor/OpsRamp/Customer Service Supervisor

Work Type

Full TimePart Time

Location Preference

On-SiteRemote

Location: Baltimore, MD, USWashington, DCRichmond, VAPhiladelphia, PANew York, NY

Open to relocation: Yes

Salary Range

$70000/yr - $130000/yr

Summary

I am an accomplished, Knowledgeable above and below wing Aviation professional with a history of implementing customer and employee oriented-solutions.I am a talented professional who is very passionate about leadership and determined to exceed company targets while maintaining a safe work environment. I deliver exceptional customer service and client satisfaction while establishing, cultivating, and maintaining productive relationships with the frontier business partner. I am skilled in training instruction and staff development. I am confident that these assets and experiences will elevate your organization to greater heights.

Overview

years of professional experience

years of post-secondary education

Work History

Ramp Supervisor

PrimeFlight

Baltimore, MD

08.2025 - Current

Supervised ramp operations to ensure timely and safe aircraft servicing.
Coordinated team activities for efficient baggage handling and cargo loading.
Implemented safety protocols to minimize risks during ramp operations.
Trained new staff on operational procedures and equipment usage.
Monitored performance metrics to identify areas for process improvement.
Collaborated with ground crew to optimize turnaround times for aircrafts.
Conducted routine inspections of equipment to maintain operational readiness.
Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
Spearheaded incident investigations to identify root causes and implement corrective actions that prevent future occurrences.
Built strong relationships with key stakeholders, such as airport authorities, customs, immigration officials, and other service providers to facilitate smooth operations.
Created load plans and performed calculations to prepare for assigned flights.

Ramp Manager

Menzies Aviation

Baltimore, MD

04.2023 - 04.2025

Supervised ramp operations to ensure timely aircraft turnaround and safety compliance.
Coordinated baggage handling processes, optimizing workflows to enhance efficiency and minimize delays.
Trained staff on safety protocols and operational procedures, fostering a culture of accountability and performance.
Implemented process improvements that reduced ramp congestion and improved service delivery timelines.
Collaborated with airline personnel to manage scheduling, ensuring adequate staffing levels during peak hours.
Developed training materials for new hires, standardizing onboarding processes for ramp operations staff.
Ensured timely departures and arrivals of flights through proficient management of resources and personnel on the ramp.

Operations supervisor

Frontier Airlines

Atlanta/Baltimore

01.2021 - 01.2023

Oversee the maintenance of and strict adherence to shift schedules for respective personnel.
Perform turn, overnight and heavy cleaning of aircraft interiors, including removing trash, vacuuming cabin and flight deck carpeting, mopping galley and lavatory floors, cleaning of seat back pockets, tray tables, galleys, lavatories, seat cushions, seat frames, passenger service units, windows, overhead bins, ceilings, and aircraft carpets.
Perform security searches of Frontier aircraft within the parameters of Frontier’s station security plan.
Drive various vehicles on the ramp area, including (but not limited to) electric carts, vans, box trucks and ramp equipment.
Adhere to airport and aircraft security regulations and report any violations and/or potential violations to management.

Operations supervisor/Ops

Allegiant Airlines

Memphis, TN

01.2016 - 01.2020

Routinely greeted passengers and handled processing procedures.
Made in-person and online reservations for passengers.
Prepared daily reports of customer activity.
Tracking flight arrivals and departures and posted related information online.
Made regular announcements concerning flight arrivals and departures.
Worked to address customer service issues and sought positive resolutions.
Responded to customer inquiries in person online and on the phone.

Ramp/Customer Service Supervisor

Delta Global Services