Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Ronald Mcknight

Baltimore,MD

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Ramp SupervisorRamp ManagerOperations supervisorOperations supervisor/OpsRamp/Customer Service Supervisor

Work Type

Full TimePart Time

Location Preference

On-SiteRemote
Location: Baltimore, MD, USWashington, DCRichmond, VAPhiladelphia, PANew York, NY
Open to relocation: Yes

Salary Range

$70000/yr - $130000/yr

Summary

I am an accomplished, Knowledgeable above and below wing Aviation professional with a history of implementing customer and employee oriented-solutions.I am a talented professional who is very passionate about leadership and determined to exceed company targets while maintaining a safe work environment. I deliver exceptional customer service and client satisfaction while establishing, cultivating, and maintaining productive relationships with the frontier business partner. I am skilled in training instruction and staff development. I am confident that these assets and experiences will elevate your organization to greater heights.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Ramp Supervisor

PrimeFlight
08.2025 - Current
  • Supervised ramp operations to ensure timely and safe aircraft servicing.
  • Coordinated team activities for efficient baggage handling and cargo loading.
  • Implemented safety protocols to minimize risks during ramp operations.
  • Trained new staff on operational procedures and equipment usage.
  • Monitored performance metrics to identify areas for process improvement.
  • Collaborated with ground crew to optimize turnaround times for aircrafts.
  • Conducted routine inspections of equipment to maintain operational readiness.
  • Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
  • Spearheaded incident investigations to identify root causes and implement corrective actions that prevent future occurrences.
  • Built strong relationships with key stakeholders, such as airport authorities, customs, immigration officials, and other service providers to facilitate smooth operations.
  • Created load plans and performed calculations to prepare for assigned flights.

Ramp Manager

Menzies Aviation
04.2023 - 04.2025
  • Supervised ramp operations to ensure timely aircraft turnaround and safety compliance.
  • Coordinated baggage handling processes, optimizing workflows to enhance efficiency and minimize delays.
  • Trained staff on safety protocols and operational procedures, fostering a culture of accountability and performance.
  • Implemented process improvements that reduced ramp congestion and improved service delivery timelines.
  • Collaborated with airline personnel to manage scheduling, ensuring adequate staffing levels during peak hours.
  • Developed training materials for new hires, standardizing onboarding processes for ramp operations staff.
  • Ensured timely departures and arrivals of flights through proficient management of resources and personnel on the ramp.

Operations supervisor

Frontier Airlines
01.2021 - 01.2023
  • Oversee the maintenance of and strict adherence to shift schedules for respective personnel.
  • Perform turn, overnight and heavy cleaning of aircraft interiors, including removing trash, vacuuming cabin and flight deck carpeting, mopping galley and lavatory floors, cleaning of seat back pockets, tray tables, galleys, lavatories, seat cushions, seat frames, passenger service units, windows, overhead bins, ceilings, and aircraft carpets.
  • Perform security searches of Frontier aircraft within the parameters of Frontier’s station security plan.
  • Drive various vehicles on the ramp area, including (but not limited to) electric carts, vans, box trucks and ramp equipment.
  • Adhere to airport and aircraft security regulations and report any violations and/or potential violations to management.

Operations supervisor/Ops

Allegiant Airlines
01.2016 - 01.2020
  • Routinely greeted passengers and handled processing procedures.
  • Made in-person and online reservations for passengers.
  • Prepared daily reports of customer activity.
  • Tracking flight arrivals and departures and posted related information online.
  • Made regular announcements concerning flight arrivals and departures.
  • Worked to address customer service issues and sought positive resolutions.
  • Responded to customer inquiries in person online and on the phone.

Ramp/Customer Service Supervisor

Delta Global Services
01.2014 - 01.2016
  • Coach, mentor and counsel ramp agents to work together for the continuous development of a safe and successful ramp team.
  • Oversee the maintenance of and strict adherence to shift schedules for respective personnel.
  • Hold daily shift briefings to communicate pertinent information e.g., daily flight activity, irregular.
  • Operations, crew assignments, new/changed SOPs, shift-swap rules, areas needing improvement.
  • Monitor the teams' activities through visual inspections, quality assurance, and compliance checks.
  • Ensure timely completion of assigned duties and report any deviations of procedures to management.
  • Confer with management on workers performance appraisals and/or disciplinary actions.
  • Ensure ramp agents are in compliance with uniform, appearance and personal protective gear.

Education

Business management -

University at Arkansas Pine Bluff
08.2001 - 09.2003

Skills

  • Technical: Microsoft Office, Organizational Behavior
  • Non-Technical: Education and Training Services, Sales and Marketing Oriented, Time Management, Critical Thinking and Judgment, Employee Development, Written and Oral Communication, Event Planning and Coordinating, Customer Relations, Professional Coaching

Timeline

Ramp Supervisor

PrimeFlight
08.2025 - Current

Ramp Manager

Menzies Aviation
04.2023 - 04.2025

Operations supervisor

Frontier Airlines
01.2021 - 01.2023

Operations supervisor/Ops

Allegiant Airlines
01.2016 - 01.2020

Ramp/Customer Service Supervisor

Delta Global Services
01.2014 - 01.2016

Business management -

University at Arkansas Pine Bluff
08.2001 - 09.2003

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