Ronald Messamaker
Ottumwa,IA
Summary
Accomplished leader with expertise in customer service and problem-solving, honed as Assistant Store Manager at Elliott Oil Company. Enhanced customer experience and streamlined store operations. Proven track record in staff supervision and inventory control, driving efficiency and compliance. Recognized for fostering strong customer relations and achieving operational excellence.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Elliott Oil Company
06.2025 - Current
- Supported daily store operations and ensured compliance with company policies.
- Assisted in training new staff on customer service protocols and sales techniques.
- Enhanced customer experience by resolving inquiries and addressing concerns promptly.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Groundskeeper
Forrest Cemetery
04.2010 - 07.2023
- Maintained cleanliness and aesthetics of grounds through regular landscaping and lawn care activities.
- Operated and maintained tools and equipment for efficient grounds upkeep.
- Assisted in implementing seasonal planting schedules to enhance site appearance.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Collaborated with team members to ensure timely completion of landscaping projects.
- Supported community events by preparing and maintaining event spaces on grounds.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Assisted in training new employees on proper procedures/techniques required for efficient groundskeeping operations.
- Ensured the health of plant life by applying appropriate treatments for pests and diseases.
- Contributed to wildlife conservation efforts on property by creating habitats for local species.
- Reduced safety hazards by promptly removing debris and snow from walkways and communal areas.
Site Manager
Wendy's
03.2007 - 01.2010
- Oversaw daily site operations, ensuring compliance with safety regulations and quality standards.
- Trained and mentored team members on operational best practices and safety protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Coordinated project schedules, resource allocation, and logistics to meet client deadlines.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Education
High School Diploma -
Oskaloosa Senior High
Oskaloosa, IA05-2001
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Time management
- Staff supervision
- Store operations
Timeline
Assistant Store Manager
Elliott Oil Company
06.2025 - Current
Groundskeeper
Forrest Cemetery
04.2010 - 07.2023
Site Manager
Wendy's
03.2007 - 01.2010
High School Diploma -
Oskaloosa Senior High