Ronald Morataya
Long Beach,CA
Summary
Results-oriented Customer Experience Manager with over 7 years of progressive leadership in retail. Expertise in problem-solving, voice of customer analysis, and staff training, leading to enhanced service delivery and increased customer satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Experience Manager
Petsmart
Fullerton, CA
11.2019 - Current
- supervise sales associates and cashiers, provided training and orientation to new staff.
- Trained and assisted new associates with cashier usage and customer service.
- worked with salon leadership to drive sales and promotions on a daily basis.
- unloaded truck and implemented best practices when it came to working merchandise.
- Dealt with customer complaints through email and phone.
Store Manager
Pet Tree Llc
City Of Industry, CA
02.2017 - 09.2019
- Led daily store operations, ensuring optimal inventory management and customer service excellence.
- Developed training programs for new staff, enhancing team performance and knowledge retention.
- Implemented promotional strategies, increasing foot traffic and sales during peak seasons.
- Analyzed sales data to identify trends, informing inventory purchasing decisions and merchandising strategies.
- Planned events to drive sales and bring in new customers
Customer Engagement Leader
Marshalls
El Monte, CA
08.2013 - 11.2016
- Developed customer engagement strategies to enhance brand loyalty and satisfaction.
- Led cross-functional teams to implement new service initiatives, improving customer experience.
- Analyzed customer feedback and sales data to identify trends and drive actionable insights.
- Trained staff on best practices for customer interaction, ensuring consistency in service delivery.
Sales Associate
Forever 21
Cerritos, CA
07.2010 - 04.2011
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently, ensuring accuracy in cash handling and inventory management.
- Maintained store presentation and visual merchandising standards to drive sales and engage customers.
- Collaborated with team members to execute promotional campaigns and new merchandise launches effectively.
Education
High School Diploma -
Lakewood High School
Lakewood, CA06.2009
Skills
- Cross-functional collaboration
- Voice of customer analysis
- Customer empathy
- Data analytics
- Forklift certified
- Heavy lifting (fish tanks, Reptile Habitats, and tank stands)
- Problem solving
- Product knowledge
Barbering on my free time.
barbering on my free time to make some extra money, just a hobby that i enjoy doing on the side.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Experience Manager
Petsmart
11.2019 - Current
Store Manager
Pet Tree Llc
02.2017 - 09.2019
Customer Engagement Leader
Marshalls
08.2013 - 11.2016
Sales Associate
Forever 21
07.2010 - 04.2011
High School Diploma -
Lakewood High School