Ronald Nickelson
Summary
Dynamic Regional Account Manager with a proven track record at Worldpay Merchant Services, excelling in client relationship building and strategic sales growth. Expert in Merchant Services contract analysis and PCI DSS Security Compliance, fostering long-term partnerships through exceptional service and proactive problem-solving. Recognized for enhancing client satisfaction and driving revenue through tailored solutions.
Qualified Certified Payments Professional with proven background in managing regional accounts, driving client satisfaction, and fostering long-term relationships. Demonstrated ability to develop and implement strategic plans that align with business goals and improve client retention. Adept at leveraging negotiation and communication skills to achieve business objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Account Manager
Worldpay Merchant Services
11.2019 - Current
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
- Conducted comprehensive market analysis to identify trends, competitor activities, and potential areas of improvement.
- Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
Regional Account Manager
Elevon / US Bank
11.2018 - 11.2019
- Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services.
- Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
- Developed robust sales pipelines by networking at industry events, actively pursuing leads, and nurturing professional connections.
- Enhanced client satisfaction by proactively addressing concerns and implementing customized solutions.
Senior Regional Account Manager
Vantive Merchant Services
11.2007 - 10.2018
- Mentored junior account managers on best practices in relationship-building, negotiation techniques, and closing deals.
- Generated leads through networking, cold calls and industry connections.
- Provided timely updates on account performance, potential risks, and opportunities to key stakeholders within the organization.
- Communicated by phone, email and traveled for face to face contact for hundreds of accounts.
- Analyzed sales trends to develop tailored marketing initiatives for maximum impact on target audiences.
- Negotiated favorable contract terms for both the company and clients, solidifying long-term agreements.
Education
Bachelor of Science - Marketing
Murray State University
Murray, KY12-1993
Skills
- Certified Payments Professional
- Merchant Services contract analysis
- PCI DSS Security Compliance Reviews
- Self Assessment Questionnaire Completion
- Point Of Sales System installation and training
Accomplishments
- Regularly reviewed client's contracts and processing statements for cost analysis.
- Worked with national banking partners to coordinate products and services in support of regional and national accounts.
- Completed PCI DSS Security Compliance efforts for multiple clients regularly.
Certification
Certified Payments Professional
Timeline
Regional Account Manager
Worldpay Merchant Services
11.2019 - Current
Regional Account Manager
Elevon / US Bank
11.2018 - 11.2019
Senior Regional Account Manager
Vantive Merchant Services
11.2007 - 10.2018
Bachelor of Science - Marketing
Murray State University
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