Summary
Overview
Work History
Education
Skills
Affiliations
Community Service
Languages
Timeline
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Cassandra Torres

Miami,FL

Summary

Hospitality and food & beverage professional with over 15 years of experience spanning luxury dining, pastry arts, and regional account management. Currently serving as Regional Account Manager for Bridor, developing strategic sales initiatives and driving business growth across the South Florida region. Skilled in guest relations, customer success, and premium product promotion, with certifications in WSET and ServSafe. Recognized as a Ment’Or BKB Foundation Recipient, committed to delivering elevated culinary experiences while building long-term partnerships and leading teams to success. Experienced with strategic account management, cultivating long-term client relationships, and driving revenue growth. Utilizes effective communication and negotiation skills to align client needs with business objectives. Track record of successfully managing regional territories and leading teams to achieve high performance.

Overview

6
6
years of professional experience

Work History

Regional Account Manager

Bridor
07.2023 - Current
  • Develop and execute regional sales strategies to achieve revenue and market share growth for premium bakery products.
  • Prospect and acquire new accounts across retail, foodservice, and bakery sectors, expanding Bridor’s regional presence.
  • Cultivate and maintain long-term client and distributor relationships, serving as a trusted partner for customer success.
  • Collaborate with marketing, R&D, and logistics teams to support product launches and ensure seamless operations.
  • Monitor market trends and analyze sales data to adapt strategies, identify opportunities, and drive business growth.
  • Represent Bridor at trade shows, product demonstrations, and industry events to increase brand visibility and generate leads.

Restaurant Server

Mina Group
01.2022 - 10.2022
  • Delivered luxury guest experiences in a high-volume fine dining environment.
  • Specialized in food and beverage pairings to enhance the guest dining experience.
  • Maintained accuracy in MICROS/POS system transactions and order processing.
  • Recognized for professionalism, attention to detail, and efficiency in service.

Restaurant Server

Hillstone Bal Harbour
03.2021 - 11.2021
  • Provided exceptional guest service while balancing a fast-paced environment.
  • Supported team operations by assisting with guest requests and service needs.
  • Maintained consistency in delivering an elevated dining experience.

Pastry Chef

W Hotel Brickell
10.2019 - 03.2020
  • Created, decorated, and presented pastries, cakes, and desserts for hotel dining and events.
  • Managed ordering of ingredients and supplies to maintain efficient production.
  • Collaborated with multiple departments for events, banquets, and marketing initiatives.
  • Hired and supervised pastry assistants to support daily operations.

Education

B.S. - Food & Beverage Service Management

Johnson & Wales University
Providence, RI
01.2014

A.S. - Baking & Pastry Science

Johnson & Wales University
Providence, RI
01.2012

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E’cole Nationale Supérieure de Pâtisserie
01.2012

Skills

  • Sales Strategy & Account Management
  • POS & MICROS System Proficiency
  • New Business Development & Networking
  • Market Analysis & Customer Insights
  • Event Planning & Foodservice Operations
  • WSET Certified Level 1 ServSafe Certified
  • Food & Beverage Pairing Expertise
  • Ment’Or BKB Foundation Recipient (2016)
  • Pastry Creation & Culinary Arts
  • Territory management
  • Revenue growth
  • Performance tracking
  • Public speaking
  • CRM proficiency
  • Customer relationship development
  • Client engagement

Affiliations

American Culinary Federation - Palm Beach Chapter '24

Community Service

Señoritas Latinas Unidas Inc., Vice President, Led community literacy initiatives, mentored members, and promoted educational empowerment with the belief that knowledge is power.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working

Timeline

Regional Account Manager

Bridor
07.2023 - Current

Restaurant Server

Mina Group
01.2022 - 10.2022

Restaurant Server

Hillstone Bal Harbour
03.2021 - 11.2021

Pastry Chef

W Hotel Brickell
10.2019 - 03.2020

A.S. - Baking & Pastry Science

Johnson & Wales University

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E’cole Nationale Supérieure de Pâtisserie

B.S. - Food & Beverage Service Management

Johnson & Wales University

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