Ronald O'Rourke
Jackson ,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
General Manager
Buy Here Pay Here
Jackson, MI
02.2025 - 12.2025
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Oversaw customer service operations, addressing client concerns promptly to enhance satisfaction and retention levels.
- Managed inventory effectively for optimal turnover rate and profitability.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Built relationships with customers and community to establish long-term business growth.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Sales Manager
McKibben Media Group
Jackson, MI
10.2023 - 02.2025
- Led sales team to exceed quarterly revenue targets through strategic planning and execution.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
Fixed Operation Manager
Monster Motors
Jackson, MI
04.2021 - 10.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased Gross Profit by 15% first six months
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Director of Marketing and Business Development
Monster Motors
Jackson, MI
10.2020 - 04.2021
- Continually maintained and improved company's reputation and positive image in markets served.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Created and managed social media campaigns to increase brand engagement.
- Increased lead to set rate by 10%
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Wrote and distributed press releases to increase brand visibility.
National Recruiter
Americas Preferred Home Warranty
Jackson, MI
10.2019 - 10.2020
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed recruiting strategies to identify qualified candidates and build network.
- Consistently reached 115% start date enrollment goals
- Graduated 95% of new hires and retained 95% after 30 days
- Administered employee benefits programs and assisted with open enrollment.
- Collaborated with HR leadership regarding candidate salary determinations.
Senior Recruiting Manager
Alorica
Jackson, MI
02.2016 - 10.2019
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Distributed employee engagement surveys to identify areas of improvement.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Arts - Communications
Grand Canyon University
Phoenix, AZSkills
- Leadership and team building
- Department Oversight
- Employee Development
- Recruitment
- Sales Tracking
- Performance Improvement
- Business Leadership
- Employee Motivation
- Desktops, Laptops, and Mobile Devices
- Policy Development and Enforcement
- Relationship Building
- Performance Evaluation and Monitoring
Interests & Leadership Activities
- Golf — Builds patience, strategic thinking, and focus under pressure
- Hockey, Baseball, Soccer — Team-oriented sports demonstrating collaboration, communication, and resilience and leadership
- Youth Coaching — Leadership, mentorship, and the ability to motivate and develop others
Timeline
General Manager
Buy Here Pay Here
02.2025 - 12.2025
Sales Manager
McKibben Media Group
10.2023 - 02.2025
Fixed Operation Manager
Monster Motors
04.2021 - 10.2023
Director of Marketing and Business Development
Monster Motors
10.2020 - 04.2021
National Recruiter
Americas Preferred Home Warranty
10.2019 - 10.2020
Senior Recruiting Manager
Alorica
02.2016 - 10.2019
Bachelor of Arts - Communications
Grand Canyon University