RONALD RAY
Milton,GA
Summary
Results-driven Instructional Designer with over 10 years of experience in developing and delivering effective learning solutions. Skilled in utilizing Articulate Storyline, Articulate Rise, and Adobe Captivate to create engaging e-learning and training resources, including software simulations and instructor-led sessions. Proficient in Learning Management Systems, including Moodle, and adept at leveraging AI-assisted tools for rapid content development while ensuring instructional integrity.
Overview
16
16
years of professional experience
Work History
Division Training Coordinator
Ebix, Inc.
Johns Creek, Georgia
06.2014 - 12.2025
- Officially served as Instructional Designer and eLearning Developer, unofficially as Customer Service Evangelist, Crisis Coordinator and Team Leader.
- Coordinated and delivered division-wide training initiatives, enhancing employee and client learning experiences.
- Conducted classroom and remote virtual instructor-led training, fostering skill development for internal teams and clients.
- Designed instructor-led programs, user guides, job aids, and on-demand training resources.
- Developed interactive e-learning modules and software simulations using Articulate Storyline and Adobe Captivate.
- Published SCORM-compliant content to LMS platforms, including Moodle-based environments.
- Built realistic software simulations and guided walkthroughs for complex system adoption.
- Applied AI-enabled workflows to enhance planning, scripting, asset development, and production efficiency.
- Managed client services, ensuring clear communication between customers and internal teams to meet training objectives.
Level III Instructional Designer
UPS (via Fahrenheit IT)
09.2011 - 03.2014
- Designed enterprise-scale e-learning and instructor-led training programs.
- Enhanced enterprise onboarding program 'Welcome to UPS' to improve new hire integration.
- Developed comprehensive training program for new instructional designers to accelerate onboarding.
- Developed system and process training using Adobe Captivate.
- Secured contract extension by delivering high-quality and effective instructional design solutions.
Instructional Designer | E-Learning Developer (Oracle Database Apps)
Ricoh
06.2010 - 09.2011
- Translated complex technical workflows into clear, task-based learning materials to facilitate learner understanding.
- Developed training programs for Oracle database-driven applications to enhance user competency.
- Partnered with Subject Matter Experts (SMEs) to document processes and develop reusable training templates.
- Produced multimedia learning assets, including screen captures and visuals, to support diverse learning styles.
Education
MBA -
Wake Forest University
Winston-Salem, NCBA - Economics
Emory & Henry College
Emory, VATeaching Certification -
Milligan College
Elizabethton, TNSkills
- Training coordination
- Instructor-led training
- Virtual training delivery
- Learning management systems
- E-learning authoring tools
- Articulate Storyline and Rise
- Adobe Captivate
- Moodle publishing
- Rapid e-learning
- Visual instructional design
- Scenario-based design
- Performance support assets
- Collaboration with SMEs
- AI-accelerated development
- ChatGPT and ElevenLabs
- Rapid prototype development
- Visual and media development
- Multimedia asset production
- Mobile content creation
- Accessibility compliance
- Software simulation
Tools And Platforms
Articulate Storyline, Articulate Rise, Adobe Captivate (Classic & New), Learning Management Systems (LMS), Moodle, SCORM publishing and testing, ChatGPT, ElevenLabs.AI, Otter.AI, Articulate AI, AI-assisted scripting and storyboarding, AI image generation, rapid prototype development, Computer graphics, instructional visuals, screen capture, multimedia asset production
Timeline
Division Training Coordinator
Ebix, Inc.
06.2014 - 12.2025
Level III Instructional Designer
UPS (via Fahrenheit IT)
09.2011 - 03.2014
Instructional Designer | E-Learning Developer (Oracle Database Apps)
Ricoh
06.2010 - 09.2011
MBA -
Wake Forest University
BA - Economics
Emory & Henry College
Teaching Certification -
Milligan College