Ronald Reyes
Hialeah
Summary
Versatile and results-driven professional with a proven track record at Command Corp., excelling in policy enforcement and customer relations. Demonstrated ability to enhance security protocols and improve client satisfaction through critical thinking and effective communication. Skilled in confidentiality and data protection, ensuring a safe and welcoming environment for all.
Developed strong logistical and time management skills in fast-paced environment. Proven ability to navigate and adapt to changing schedules while maintaining high standards of accuracy and efficiency. Looking to transition into new field where these skills can contribute to operational success.
Overview
9
9
years of professional experience
Work History
Support Staff Member
Miami Dade Election Department
06.2024 - 12.2024
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
Warehouse Delivery Driver
MSI BLUE
09.2022 - 01.2024
- Supported warehouse operations through accurate record-keeping, reporting discrepancies, and ensuring proper stock rotation.
- Handled fragile items carefully during loading/unloading processes to minimize damage or loss of product quality.
- Demonstrated strong organizational skills in loading and unloading cargo in a safe and secure manner.
- Improved communication between drivers and warehouse staff by actively participating in team meetings discussing challenges faced on the road or during pick-ups/drop-offs at warehouses.
- Ensured timely deliveries by effectively communicating with dispatchers, customers, and team members.
- Provided excellent customer service during deliveries, addressing concerns, answering questions, and resolving issues professionally.
- Assisted in training new hires on proper procedures for loading/unloading trucks as well as navigating routes efficiently.
Delivery Driver
LightSpeed Logistics Amazon
04.2021 - 04.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
General Laborer
Tahoe Contracting LLC
01.2020 - 03.2021
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Quality Assurance Security Rover
SECUR AMERICA
04.2018 - 12.2019
- Conducted thorough investigations into reported incidents, gathering evidence and documenting findings for further action.
- Collaborated with other security staff to maintain a cohesive team approach to facility protection.
- Enforced company policies regarding restricted areas, protecting sensitive information from unauthorized access or disclosure.
- Managed crowd control at large events, ensuring smooth operations and minimal disruptions due to safety concerns.
- Coordinated with local law enforcement during investigations, providing valuable information related to on-site incidents.
- Assisted in the development of security protocols, contributing to a safer working environment.
- Maintained detailed records of daily activities, ensuring accurate documentation for management review.
- Served as key liaison between management and contracted security providers, ensuring consistent service quality across all shifts.
Public Safety Officer
Hammocks Community Association
04.2018 - 10.2018
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
Security Officer
Pride Staffing
04.2017 - 04.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
New Vine
02.2017 - 03.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Security Officer
Command Corp.
01.2016 - 02.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
Miami Coral Park High School
Miami, FLSkills
- Client transportation
- Office equipment maintenance
- Support services
- Paperwork assistance
- Policy enforcement
- Employee communications
- Customer relations and communications
- Report creation
- Critical thinking
- Documentation and control
- Confidentiality and data protection
Languages
Spanish
Full Professional
Timeline
Support Staff Member
Miami Dade Election Department
06.2024 - 12.2024
Warehouse Delivery Driver
MSI BLUE
09.2022 - 01.2024
Delivery Driver
LightSpeed Logistics Amazon
04.2021 - 04.2022
General Laborer
Tahoe Contracting LLC
01.2020 - 03.2021
Quality Assurance Security Rover
SECUR AMERICA
04.2018 - 12.2019
Public Safety Officer
Hammocks Community Association
04.2018 - 10.2018
Security Officer
Pride Staffing
04.2017 - 04.2018
Security Officer
New Vine
02.2017 - 03.2018
Security Officer
Command Corp.
01.2016 - 02.2017
Miami Coral Park High School
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