Ronald Smith
Fairburn,GA
Summary
Experienced Epic Consultant and At-The-Elbow (ATE) Specialist with expertise in ClinDoc, Ambulatory, Cadence, and CPOE. Skilled in training, end-user support, workflow optimization, and delivering seamless go-live activations across hospitals and clinics nationwide. Known for a calm, professional presence, strong communication skills, and an ability to connect with providers, clinical staff, and leadership. Passionate about empowering users to confidently navigate Epic, maximize productivity, and improve documentation accuracy—because great systems only work when the people behind them do.
Overview
17
17
years of professional experience
Work History
Epic Implementation Analyst
Vanderbilt Health
- 11.2025
- Supported physicians and nurses with CPOE, documentation workflows, preference lists, order sets, note writing, and medication reconciliation.
- Provided at-the-elbow support to improve documentation accuracy, enhance efficiency, and reduce end-user frustration.
- Trained clinical staff on navigating patient charts, managing orders, researching labs, and customizing workflow tools.
Epic Implementation Analyst
Raleigh Hospital
- 10.2025
- Delivered hands-on support during Ambulatory go-live, focusing on workflow training, system navigation, and SmartPhrase usage.
- Assisted staff with personalization tools, order management, and documentation best practices.
- Helped reduce ticket escalations through proactive shadowing and real-time solutions
Epic Implementation Analyst
Hannibal Regional
- 07.2025
- Guided providers through progress note entry, patient lists, order entry, and in-basket functionality.
- Supported adoption of Epic workflows in clinic and inpatient settings to streamline documentation.
Epic Implementation Consultant
Advent Health
11.2024 - 12.2024
- Facilitated go-live for Ambulatory clinics with real-time user coaching and troubleshooting.
- Conducted small-group training on order sets, documentation, and report viewing.
Epic Implementation Consultant
NYU Health
10.2023 - 11.2023
- Supported providers in implementing SmartTools, managing in-basket messages, and optimizing documentation workflows.
- Liaison between providers, analysts, and help desk for workflow issues and enhancement needs.
Epic Implementation Consultant
Emory Healthcare
09.2022 - 10.2022
- Assisted clinical teams during Cadence and Ambulatory rollout, including schedule management and telehealth workflows.
- Supported preference list setup, documentation templates, and order efficiencies.
Logistics Operations Manager
Blk Astronauts Logistics
11.2021 - 01.2022
- Directed fleet operations, dispatch, driver training, and performance optimization.
- Developed digital tools to improve routing, safety, and reporting accuracy.
Customer Service Agent & Team Lead – Group Travel
Southwest Airlines
08.2007 - 08.2021
- Led high-pressure airport operations, customer support, and travel disruption management.
- Trained and mentored new hires on communication, crisis resolution, and customer service excellence.
Education
Associate of Science - Respiratory Therapy & Pulmonary Care
Georgia Medical Institute
Atlanta, GASkills
- Epic Modules: ClinDoc Ambulatory Cadence CPOE In Basket Order Sets SmartPhrases
- Tools & Platforms: Citrix ServiceNow Remote Support Microsoft Office
- Core Strengths: End-User Training Workflow Optimization Troubleshooting Customer Support Go-Live Activation Team Collaboration
Timeline
Epic Implementation Consultant
Advent Health
11.2024 - 12.2024
Epic Implementation Consultant
NYU Health
10.2023 - 11.2023
Epic Implementation Consultant
Emory Healthcare
09.2022 - 10.2022
Logistics Operations Manager
Blk Astronauts Logistics
11.2021 - 01.2022
Customer Service Agent & Team Lead – Group Travel
Southwest Airlines
08.2007 - 08.2021
Epic Implementation Analyst
Vanderbilt Health
- 11.2025
Epic Implementation Analyst
Raleigh Hospital
- 10.2025
Epic Implementation Analyst
Hannibal Regional
- 07.2025
Associate of Science - Respiratory Therapy & Pulmonary Care
Georgia Medical Institute
AVAILABLE FOR
Epic ATE | Ambulatory | ClinDoc | Cadence | Go-Live Support | Implementation Specialist