Ronald Smith
Summary
Experienced Epic Consultant and At-The-Elbow (ATE) Specialist with expertise in ClinDoc, Ambulatory, Cadence, and CPOE. Skilled in training, end-user support, workflow optimization, and delivering seamless go-live activations across hospitals and clinics nationwide. Known for a calm, professional presence, strong communication skills, and an ability to connect with providers, clinical staff, and leadership. Passionate about empowering users to confidently navigate Epic, maximize productivity, and improve documentation accuracy—because great systems only work when the people behind them do.
Overview
19
19
years of professional experience
Work History
Epic Inpatient ClinDoc Consultant
Mount Sinai Hospital
New York, NY
01.2026 - 02.2026
- Supported clinicians and nursing staff with Epic Inpatient ClinDoc workflows, documentation, and chart navigation
- Assisted with real-time troubleshooting and issue resolution during clinical operations
- Provided at-the-elbow support to physicians, nurses, and ancillary staff
- Guided users on flowsheets, notes, SmartTools, and patient charting best practices
- Identified workflow inefficiencies and recommended system improvements
- Supported order documentation, vital signs, assessments, and care plans
- Assisted with system testing, validation, and workflow optimization
- Collaborated with IT, training, and clinical leadership teams
- Ensured compliance with documentation standards and hospital policies
- Delivered quick reference guidance and end-user education
Epic Implementation Consultant
Vanderbilt Health
Nashville, TN
11.2025 - 11.2025
- Supported physicians and nurses with CPOE, documentation workflows, preference lists, order sets, note writing, and medication reconciliation.
- Provided at-the-elbow support to improve documentation accuracy, enhance efficiency, and reduce end-user frustration.
- Trained clinical staff on navigating patient charts, managing orders, researching labs, and customizing workflow tools.
Epic Implementation Consultant
Avance Care
Raleigh, SC
10.2025 - 10.2025
- Delivered hands-on support during Ambulatory go-live, focusing on workflow training, system navigation, and SmartPhrase usage.
- Assisted staff with personalization tools, order management, and documentation best practices.
- Helped reduce ticket escalations through proactive shadowing and real-time solutions
Epic Implementation Consultant
Hannibal Regional
Hannibal, MO
06.2025 - 07.2025
- Guided providers through progress note entry, patient lists, order entry, and in-basket functionality.
- Supported adoption of Epic workflows in clinic and inpatient settings to streamline documentation.
Logistics Operations Manager
Blk Astronauts Logistics
Atlanta, GA
08.2021 - 11.2024
- Directed fleet operations, dispatch, driver training, and performance optimization.
- Developed digital tools to improve routing, safety, and reporting accuracy.
Epic Implementation Consultant
NYU Health
Long Island, NY
10.2023 - 11.2023
- Supported providers in implementing SmartTools, managing in-basket messages, and optimizing documentation workflows.
- Liaison between providers, analysts, and help desk for workflow issues and enhancement needs.
Epic Implementation Consultant
Emory Healthcare
Atlanta, GA
09.2022 - 10.2022
- Assisted clinical teams during Cadence and Ambulatory rollout, including schedule management and telehealth workflows.
- Supported preference list setup, documentation templates, and order efficiencies.
Customer Service, Reservations & IT Help Desk Supp
Southwest Airlines
Atlanta, GA
08.2007 - 08.2021
- Delivered phone-based support for flight bookings, reservation changes, cancellations, and Rapid Rewards account issues.
- Rebooked customers during delays/cancellations and provided clear guidance on fares, policies, and travel credits.
- Provided IT help desk assistance including password resets, account support, software installs, equipment setup, and troubleshooting.
- Supported end users with hardware/software issues and documented tickets in line with company standards.
- Maintained strong communication, accuracy, and customer satisfaction across both reservation and IT support functions.Led high-pressure airport operations, customer support, and travel disruption management.
- Trained and mentored new hires on communication, crisis resolution, and customer service excellence.
Education
Associate of Science - Respiratory Therapy & Pulmonary Care
Georgia Medical Institute
Atlanta, GASkills
- Epic Modules: ClinDoc Ambulatory Cadence CPOE In Basket Order Sets SmartPhrases
- Tools & Platforms: Citrix ServiceNow Remote Support Microsoft Office
- Core Strengths: End-User Training Workflow Optimization Troubleshooting Customer Support Go-Live Activation Team Collaboration
Timeline
Epic Inpatient ClinDoc Consultant
Mount Sinai Hospital
01.2026 - 02.2026
Epic Implementation Consultant
Vanderbilt Health
11.2025 - 11.2025
Epic Implementation Consultant
Avance Care
10.2025 - 10.2025
Epic Implementation Consultant
Hannibal Regional
06.2025 - 07.2025
Epic Implementation Consultant
NYU Health
10.2023 - 11.2023
Epic Implementation Consultant
Emory Healthcare
09.2022 - 10.2022
Logistics Operations Manager
Blk Astronauts Logistics
08.2021 - 11.2024
Customer Service, Reservations & IT Help Desk Supp
Southwest Airlines
08.2007 - 08.2021
Associate of Science - Respiratory Therapy & Pulmonary Care
Georgia Medical Institute
AVAILABLE FOR
Epic ATE | Ambulatory | ClinDoc | Cadence | Go-Live Support | Implementation Specialist