Ronald Steele
Marysville,WA
Summary
Animal-loving Veterinary Receptionist offering exemplary telephone, customer service, record keeping and appointment scheduling skills. A hardworking employee known for remaining composed and confident in crisis situations. Trained in DVMAX use with knowledge of Ophthalmology. Along with multi-tasking and known for being compassionate, professional and dependable.
Overview
7
7
years of professional experience
Work History
Receptionist
Northwest Animal Eye Specialists
Kirkland, Washington
01.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system using [DVMAX].
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
Materials Management Specialist
Boeing
Everett, WA
12.2018 - 07.2020
- Mentored new assembly workers on protocol and safety guidelines
- Collaborated with teams to meet daily shipping schedule
- Monitored assembly line and reported any issues
- Talked to different carriers regarding shipping needs
- Coordinated schedules with various transportation companies
- Received and stocked incoming materials.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Sales Manager
Joes Jeans Outlet Store
Marysville, WA
10.2017 - 12.2018
- Worked well independently and on a team to solve problems
- Served as a friendly,hardworking,and punctual employee
- Organized and prioritized work to complete assignments in a timely,efficient manner
- Maintained a positive attitude despite any hurdles
- Maintained up to date knowledge of all retail promotions
- Oversaw merchandising standards during new product launches
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Barista
Dutch Bros
Everett, WA
11.2016 - 12.2018
- Brought forth a positive and self-motivated attitude
- Quickly and accurately handled financial transactions of all types
- Upheld the highest standards of honesty and integrity
- Remained knowledgeable about food industry trends and cultures
- Brought forth innovative ideas and solutions to problems
- Remained aware of allergens and safe-working habits.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Education
High School Diploma -
Getchell High School (Bio-Med)
Marysville, WA06.2014
Skills
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Computer Proficiency
- Appointment Scheduling
- Teamwork and Collaboration
- Discharging Patients
- Attention to Detail
- Customer Service
- Organization and Time Management
Timeline
Receptionist
Northwest Animal Eye Specialists
01.2020 - Current
Materials Management Specialist
Boeing
12.2018 - 07.2020
Sales Manager
Joes Jeans Outlet Store
10.2017 - 12.2018
Barista
Dutch Bros
11.2016 - 12.2018
High School Diploma -
Getchell High School (Bio-Med)