Ronald Summers
Las Vegas,NV
Summary
Dynamic professional with a proven track record at ASM Global, excelling in guest services and project management. Adept at enhancing customer interaction and resolving issues, I foster positive experiences while implementing effective operational support strategies. Recognized for driving improvements and maintaining high standards in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Stadium Representative
ASM Global
06.2024 - Current
- Monitored Stadium area, addressed ADA relocations and guest complaints, and resolved disturbances while ensuring a positive experience for guests and staff.
- Addressed guest concerns respectfully, escalated issues to Guest Experience Manager or Event Lead, and documented challenges to improve future events.
- Ensured the public safety concerns for both internally and externally. Understood the Stadium layout and policies and procedures.
- Assisted with Stadium set-up procedures; including checking assigned areas, checking elevators, delivering documents and equipment such as radios, tablets, 24/7 devices, etc.
- Supported management in carrying out emergency procedures and worked closely with Guest Experience Management.
- Oversaw lost and found program during events, recorded found items in electronic system, and facilitated item recovery to enhance guest satisfaction.
Sales Director
Aiden Best Western Hotels
06.2022 - 12.2024
- Developed and executed strategic sales plans, resulting in consistent revenue growth for rooms.
- Exceeded yearly quota by building strong business relationships with large and small vendors.
- Proactively sought out new corporate, government, association, and group business through prospecting and networking.
- Fostered long-term client relationships, driving repeat business and generating referrals.
- Responded promptly to sales inquiries and prepared customized proposals and contracts.
- Conducted property tours and site visits for prospective clients and planners.
- Represented the hotel at trade shows, networking events, and community functions.
Project Manager
Elite Surface Infrastructure
09.2020 - 05.2022
- Directed planning and organization of construction activities for structures, facilities, or systems, effectively managing responses to delays, severe weather, or emergencies.
- Negotiated revisions and changes to contracts with architects, consultants, clients, suppliers, and subcontractors to ensure alignment and compliance with project goals.
- Scheduled projects in logical steps and budgeted time needed to meet deadlines with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems.
- I studied job specifications to decide proper construction methods, then prepared correct total estimated job cost projections monthly.
- Conducted investigations of damage, accidents, or delays at construction sites to ensure adherence to safety procedures and regulatory compliance.
- Determined labor requirements for dispatching workers to construction sites. This allowed me to evaluate best construction methods and decide cost-effectiveness of plans, using computers.
Call Center Manager / Estimator
Ace Asphalt Southwest
03.2013 - 07.2020
- Conducted high volume of outbound calls to prospective clients, enhancing sales through effective closing techniques.
- Supervised thirteen personnel by implementing company policies, protocols, and work rules, ensuring adherence to disciplinary actions.
- Attended bidding events and formulated bids, resulting in 60% increase in new business for 2019.
- Constructed budgets and estimates ranging from $50,000 to $22,000,000 for Highway Paving, Culvert Repairs and Bridge Replacements projects.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
Education
Some College (No Degree) - Information Technology And Cybersecurity
Coursera
Las Vegas, NVSkills
- Ticketing Systems
- Customer Feedback
- Guest Services
- Customer Interaction
- Project management
- Operations Support
- Project management
- Team Collaboration
- Team Leadership
- Estimating
- Team Leadership
Certification
- Google IT Support 2025
- Google Cybersecurity 2026
Timeline
Stadium Representative
ASM Global
06.2024 - Current
Sales Director
Aiden Best Western Hotels
06.2022 - 12.2024
Project Manager
Elite Surface Infrastructure
09.2020 - 05.2022
Call Center Manager / Estimator
Ace Asphalt Southwest
03.2013 - 07.2020
Some College (No Degree) - Information Technology And Cybersecurity
Coursera