Ronald Wood
GREENSBORO,NC
Summary
Recently "retired" by former employer due to budget constraints. I am seeking employment in order to maintain my strong work ethic. Honestly, would prefer a part time position... 25-30 hours per week.
Overview
26
26
years of professional experience
Work History
Operations Specialist
Gardner Inc.
GREENSBORO, NC
07.2023 - 07.2025
- Managed daily operational tasks to ensure company efficiency and productivity.
Contact Center Senior Supervisor
Gardner Inc.
GREENSBORO, NC
05.2007 - 07.2023
- Encouraged teamwork among subordinates by promoting a positive work culture.
- Provided leadership and guidance to a team of 15-20 employees.
- Resolved customer service issues quickly and effectively.
- Investigated customer complaints promptly and took corrective action as required.
- Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
- Monitored employee productivity to provide constructive feedback and coaching.
Contact Center Representative
Gardner Inc.
GREENSBORO, NC
09.2004 - 05.2007
- Provided product information and support to enhance customer experience.
- Managed high call volumes while ensuring quality communication standards.
- Processed returns and refunds according to company policies.
- Tracked orders to ensure timely delivery to customers.
- Educated customers on features and benefits of products or services.
- Assisted customers with order placement and payment processing.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Territory Sales Manager
Gardner Inc./Dixie Sales Co.
Greensboro, North Carolina
10.1999 - 09.2004
- Developed territory sales strategies to enhance market penetration and growth.
- Cultivated long-term relationships with key clients to ensure customer satisfaction.
- Engaged in cold calling activities to generate leads for potential new customers.
- Assisted customers with product selection based on their individual needs.
- Discovered sales opportunities by showcasing products and services to interested clients.
Education
Bachelor of Arts - History
University of North Carolina At Chapel Hill
Chapel Hill, NC05-1981
Skills
- Attention to detail
- Excellent communication
- Multitasking
- Quality assurance
Timeline
Operations Specialist
Gardner Inc.
07.2023 - 07.2025
Contact Center Senior Supervisor
Gardner Inc.
05.2007 - 07.2023
Contact Center Representative
Gardner Inc.
09.2004 - 05.2007
Territory Sales Manager
Gardner Inc./Dixie Sales Co.
10.1999 - 09.2004
Bachelor of Arts - History
University of North Carolina At Chapel Hill