Ronald Keenan Hufancia

• Logged call information and solutions provided into internal database.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Navigated multiple computer systems and applications to find information.
• Trained staff on operating procedures and company services.
• Promptly responded to inquiries and requests from prospective customers.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

Promptly responded to inquiries and requests from prospective customers. Cross-trained and backed up other customer service managers. Investigated and resolved customer inquiries and complaints quickly. Oversaw the service and care of hundreds of individual customers. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.