Ronaldo Alvarado
Dallas,TX
Summary
While being employed at Krestmark Royal Window Solutions, I've shown strong leadership and problem-solving abilities. Being proficient in handling complex customer issues and promoting positive experiences has always been something extremely important for me. I'm a team player who is always helping my technicians come up with fast and adequate solutions. I tend to step on the field my self and help homebuilders and homeowners with issues they present. I am humble, hardworking, and always wanting to learn more in order to perfect my craft.
Overview
5
5
years of professional experience
Work History
Customer Service Leader
Krestmark Windows
02.2019 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Worked with home builders and homeowners to ensure our window products were up to standard and working appropriately.
- Manage a team of window technicians who go out daily to repair and inspect windows to the best of our ability.
- Implemented new processes to improve response times, resulting in higher rates of resolved customer inquiries.
Brk Services Group
Education
Associate of Science - Engineering (Pre-Engineering)
Mountain View College
Dallas, TX12.2024
High School Diploma -
Sunset High School
Dallas, TX05.2018
Skills
- Status Updates
- Client Engagement
- Feedback Collection
- Team Management
- Active Listening
- Effective Communication
- Decision Making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
Jessee Saldivar- Krestmark Service General Manager
817-371-8291
Brett Managers- Krestmark Prodcutions Manager
469-873-5100
Timeline
Customer Service Leader
Krestmark Windows
02.2019 - Current
Brk Services Group
Associate of Science - Engineering (Pre-Engineering)
Mountain View College
High School Diploma -
Sunset High School
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