Ronaldo Dauphin
Deerfield Beach,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Also an organized, mulilangual and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
My City Transportation
05.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Trained new personnel regarding company operations, policies and services.
- Ensure timeliness of service by tracking and recording shuttle arrival times on electronic or paper format.
- Performing visual inspections of shuttles to ensure shuttles have no visible damage.
- Provide support to both internal (Keolis employees) and external customers (passengers).
Digital Artitst
Naldo Design
12.2017 - 05.2021
- Generated new ideas in timely manner to meet client deadlines and created designs, concepts, and sample layouts
- Aligned designs with brand image while meeting usability and website standards.
- Combined technical and artistic abilities to accomplish challenging animation objectives.
- Determined size and arrangement of illustrative material and copy.
- Developed graphics and layouts for product illustrations.
- Prepared illustrations or rough sketches of material discussing them with clients.
- Reviewed final layouts and suggested improvements as needed while using computer software to generate new images.
- Conducted research, promoted services, and maintained a portfolio.
Seller/Cashier
Compas Market, Petion
05.2017 - 08.2017
- Provided a positive customer experience with fair, friendly, and courteous service.
- Registered sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
- Processed return transactions.
- Maintained checkout operations by following policies and procedures and reporting needed changes.
- Maintained a safe and clean working environment by complying with procedures, rules, and regulations.
- Contributed to team effort by accomplishing task and results as needed.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Responded to customers' complaints regarding service and product quality to solve issues.
Education
Bachelor of Science - Economics
University Abdelmalek Essâadi
Tanger-Medina, Morocco 06.2024
High School Diploma -
Nouveau College Bird
Port-au-Prince, Haiti08.2016
Skills
- Multi-Line Telephone Operation
- Issue and Complaint Resolution
- Customer Relations
- Customer Service
- Active Listening
- Adobe Systems Adobe Acrobat
- Multilingual Customer Support
- Conflict Resolution
Languages
English
Full Professional
Haitian Creole
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
My City Transportation
05.2023 - Current
Digital Artitst
Naldo Design
12.2017 - 05.2021
Seller/Cashier
Compas Market, Petion
05.2017 - 08.2017
Bachelor of Science - Economics
University Abdelmalek Essâadi
High School Diploma -
Nouveau College Bird
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