Ronaldo Flores
Grand Prairie,TX
Summary
Dynamic and results-driven operations leader with extensive experience in hospitality and entertainment management. Expertise in overseeing bar, kitchen, service, and event operations while delivering exceptional guest experiences and driving business growth. Proven ability to increase sales, manage P&L performance, and improve EBITDA through strategic planning and operational efficiencies. Adept at mentoring teams, streamlining operations, and ensuring compliance with company standards and safety protocols. Ready to bring strategic leadership, sales growth, and financial acumen to a General Manager role.
Overview
5
5
years of professional experience
Work History
Operations Manager
Main Event Entertainment
Grand Prairie, TX
02.2021 - Current
- Lead daily operations across multiple departments, including the bar, kitchen, service, and catering, ensuring seamless execution and high guest satisfaction.
- Oversee and mentor a team of over 65 employees, leveraging expertise as a Bar Manager, Service Manager, and Kitchen Supervisor to optimize performance and morale.
- Manage event planning and execution, utilizing strong catering management experience to deliver successful and memorable group experiences.
- Drive operational efficiency by implementing best practices and streamlining workflows across departments.
- Ensure compliance with company standards, health regulations, and safety protocols to maintain a high-quality environment for guests and employees.
Assistant Manager
RMH Franchise (Applebees)
Palmhust, TX
01.2020 - 02.2021
- Managed inventory, staffing, and team recognition to ensure smooth restaurant operations, and high employee engagement.
- Controlled food costs and ensured compliance with Ecosure inspections and health regulations.
- Applied high-level cooking skills to maintain food quality and consistency.
- Worked across six different locations in the valley, including McAllen North and South, Palmhurst, Edinburg, Corpus Christi, and Portland.
- Trained and developed line cooks and kitchen leads, fostering career growth and team efficiency.
Education
Bachelor of Science - Finance
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Marketing
- Performance monitoring
- Multi-unit operations management
- High-pressure environments
- Cross-functional collaboration
- Employee relations and conflict resolution
- Process improvement
- Cultural awareness
- Financial management
- Onboarding and orientation
- Problem identification
- Time management
- Strong teamwork
- Leadership qualities
Timeline
Operations Manager
Main Event Entertainment
02.2021 - Current
Assistant Manager
RMH Franchise (Applebees)
01.2020 - 02.2021
Bachelor of Science - Finance
The University of Texas Rio Grande Valley
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