Summary
Overview
Work History
Education
Skills
Timeline
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Ronald O. Williams

711 Scout Dr. Lake Havasu City,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

29
29
years of professional experience

Work History

Office Manager

Allstate Insurance
Henderson, NV
10.2006 - Current
  • Ensured top-tier satisfaction through excellent support, raising customer satisfaction to 4.7 from 3.9.
  • Facilitated immediate solutions through various communication methods, including maintaining a next business day turnaround to all inquiries.
  • Developed and implemented office policies and procedures to streamline operations, which are still in force.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients, with most issues being handled the same day.
  • Provided administrative support to agency ownership including preparing reports and presentations.
  • Provided training to new hires on office policies and procedures. New training program I created is still in place for all new hires.
  • Monitored payments due from clients and promptly contacted clients with past due payments, creating 50% fewer lapses in coverage for clients, which resulted in higher customer satisfaction.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls to appropriate personnel and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.
  • Guided administrative staff on company policies and daily task execution by delegating tasks and responsibilities.
  • Successfully resolved conflicts in high-pressure environments, with the ability to diffuse most situations.
  • Coordinated essential operations related to sales, marketing, and client services.

Loan Officer

Horizon Community Bank
Bullhead City, AZ
04.2003 - 09.2006
  • Developed and commenced operations for a new mortgage center location in Bullhead City, AZ.
  • Generated $2 million in loan closings within 3 months of opening and generated a $5 million pipeline.
  • Due to the success of the mortgage operations, a full banking branch was opened in Bullhead City.
  • Executed comprehensive outreach through cold calls, targeting multiple industry professionals.
  • Developed and maintained relationships with potential customers to increase loan business.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Maintained a 4.6 customer satisfaction rate.

Loan Officer

GMAC Mortgage
Reno, NV
05.2000 - 03.2003
  • Developed and maintained relationships with potential customers to increase loan business.
  • Analyzed financial data to determine the feasibility of granting loans.
  • Explained various types of loans available to customers and their associated terms and conditions.
  • Interacted with underwriters, appraisers, and title companies during the processing of a loan application.
  • Generated $1.5 million a month in loan closings within 3 months and maintained an average of $2 million in closings overall.
  • Created a loan officer business plan, which is still in use today.

Branch Manager, Car Sales Marketing Manager

Enterprise Rent A Car/Car Sales
Las Vegas And Reno, NV
02.1996 - 05.2000
  • Rapidly ascended through the management training program in the rental sector, achieving the position of branch manager for 2 branches in 18 months.
  • Promoted to Car Sales Marketing Manager, overseeing Branch and Credit Union Marketing for Northern NV, within 1 year of branch management.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities. Managed fleet growth of 100% through direct marketing channels. Had a 4.2-star service rating.
  • Conducted annual performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis, noting a revenue increase of 10%.
  • Provided guidance and support to team members regarding problem resolution and customer service issues. One employee I mentored is now in a national insurance relations position with Enterprise, and another is a national vice president with a different rental car company.

Education

Bachelor of Science - Communications And Marketing

Indiana State University
Terre Haute, IN
05-1993

Skills

  • Self-Directed
  • Multitasking Abilities
  • Organization and Time Management
  • Remote Office Availability
  • Microsoft Office
  • Problem-Solving
  • Networking
  • Friendly, Positive Attitude
  • Customer Relations
  • Office Management

Timeline

Office Manager

Allstate Insurance
10.2006 - Current

Loan Officer

Horizon Community Bank
04.2003 - 09.2006

Loan Officer

GMAC Mortgage
05.2000 - 03.2003

Branch Manager, Car Sales Marketing Manager

Enterprise Rent A Car/Car Sales
02.1996 - 05.2000

Bachelor of Science - Communications And Marketing

Indiana State University

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Ronald O. Williams