Ronald W. Bagley
Bronx,NY
Summary
A motivated, results-driven and self-directed business professional with with extensive experience in Management, Operations, Strategic Planning, Litigation Consulting, high-level Sales and Project Management. An outgoing, confident personality possessing excellent verbal and written communication skills. An organized team player. Proficient in software programs such as Microsoft Office Suite. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets.
Seeking opportunities in progressive and growth-oriented organizations that will challenge and strengthening my extensive managerial, relationship building and business development skills. Ready to offer exceptional leadership and planning abilities to take on new roles.
Overview
39
39
years of professional experience
Work History
Director of Operations
EDDM E-Discovery Consulting
New York, NY
01.2009 - Current
- Serves as consultant and advisor to senior management on executive matters pertaining to organizational elements and corporate policies and procedures
- Provides executive leadership in directing and coordinating all administrative and non-technical managerial aspects of the organization
- Strong leadership improving processes, increasing productivity, and rapidly resolving critical business problems
- Assigns briefing topics to staff based on knowledge of Program activities and key items of interest
- Manage cross functional project plans for top priority company projects
- Extensive experience directing multi-million business operations with full budget, financial, profit and loss responsibility
- Established processes aligning internal and/or external stakeholders
- Manage large scale project for Fortune 500 companies with oversight for finance, accounting, and engineering teams
- Directed marketing program to develop brand image.
- Oversee day-to-day production activities in accordance with business objectives
- Evaluate performance, adjust strategies and maintain agile, sustainable operations
- Monitor and coordinate workflows to optimize resources
- Achieved team goals through formalized training plans, coaching and performance management
Senior Document Consultant
RLS Legal Solutions
New York, NY
01.2005 - 01.2009
- Managed strategic project planning, execution, and monitoring, reporting priorities and objectives
- Worked with main stakeholders to determine and ensure achievement of objectives, projects and outcomes.
- Coordinated organization wide process and worked with departments to improve existing protocols to maximize efficiency
- Lead change management and process improvement initiatives, ensuring proper communication flow to all levels of organization as needed
- Overhauled, cultivated and grew several zero billing accounts Project success led to 30% increase in sales revenue.
Account Manager
IKON Office Solutions
New York, NY
01.2004 - 01.2005
- Recognized as top producer in the nation producing $250K in one month
- Provided product expertise, leadership and direction on delivering planned objectives
- Overachieved annual goals revenues exceeding $1.5 million through quality project management and Litigation Support sales
- Engaged and coordinated internal and external specialists, partners and technical resources
- Sales tracking and reporting results while solving quality control issues and displaying project management excellence.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Capitalized on emerging trends to reap benefits during growth stages
- Devised strategies to perform at required goal level and achieve monthly quota
Managing General Agent
National Income Life Insurance Co
Great Neck, NY
01.2001 - 01.2004
- Provided insurance services exclusively to union members
- Consistently exceeded sales goals by 10% while maintaining bonus levels
- Problem solving and quality improvement process management experience
- Managed a team of agents focusing on organization, exceeding sales goals and overall excellence via continuing education
- Recognized regionally and nationally for sales excellence
- Developed and maintained courteous and effective working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
Account Executive
CTC Communications
New York, NY
01.2000 - 01.2001
- Executed high-end telecommunications solutions
- Project Managed integration of internal VOIP Networks partnered with Cisco Systems
- Built high-level relationships with Executive Senior Management assisting with organizational direction and growth
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
- Cross-sold products and services to clients to secure additional business and grow revenue streams
Document Consultant
Duplicating USA
New York, NY
01.1996 - 01.2000
- Provided litigation document management services to Facilities Managers of large national law firms and legal departments of corporations
- Built, expanded and maintained a diverse customer base, which guaranteed exceeding monthly goals
- Annually increased existing territory sales 56% through aggressive client management
- Exceeded annual profit targets of $850,000 by producing $1.5 million
- Managed Account Managers and Customer Service Representatives
- Developed and maintained superior client relationships, managed extensive referral base
- Initiated training course for new team members to sales; improving problem solving and establishing performance parameters
- Experience
District Sales Manager
COCA-COLA BOTTLERS OF NEW YORK
Elmsford, NY
01.1995 - 01.1996
- Consistently exceeded sales targets while increasing monthly revenues by 22%
- Supervised union personnel, managed inventory, and order management.
Operations Manager
FGD LOGISITICS MANAGEMENT
Mount Vernon, NY
01.1993 - 01.1995
- Collaborated to establish, develop, and implement a logistics management company from the launch, managed operations
- Developed a database program to track customer information.
Customer Service Manager
MCI
New York, NY
01.1992 - 01.1994
- Developed and implemented customized solutions for excellent customer service resulting in several corporate and regional awards.
Media Distribution Territory Manager
WESTFAIR
New Rochelle, NY
01.1984 - 01.1992
- Directed daily territory management including distribution, inventory, labor scheduling, and union personnel management.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Offered friendly and efficient service to customers, handled challenging situations with ease
Education
NYS Licensed Life Insurance Agent -
New York Life
New York, NY2001
CTC - undefined
Communications Network Sales
2000
NYU Corporate Management Certification -
New York University
New York, NY1995
MCI Sales Management Training Atlanta -
MCI Communications
Atlanta, GA1992
NY - undefined
Morehouse College
1986
Skills
- Employee Motivation
- Quality Assurance
- Financial Statement Review
- Training Management
- Focus and Follow-Through
- Staff Scheduling
- Program Optimization
- Performance Assessment
- Goal Setting
- Budget Control
- Records Organization and Management
Timeline
Director of Operations
EDDM E-Discovery Consulting
01.2009 - Current
Senior Document Consultant
RLS Legal Solutions
01.2005 - 01.2009
Account Manager
IKON Office Solutions
01.2004 - 01.2005
Managing General Agent
National Income Life Insurance Co
01.2001 - 01.2004
Account Executive
CTC Communications
01.2000 - 01.2001
Document Consultant
Duplicating USA
01.1996 - 01.2000
District Sales Manager
COCA-COLA BOTTLERS OF NEW YORK
01.1995 - 01.1996
Operations Manager
FGD LOGISITICS MANAGEMENT
01.1993 - 01.1995
Customer Service Manager
MCI
01.1992 - 01.1994
Media Distribution Territory Manager
WESTFAIR
01.1984 - 01.1992
NYS Licensed Life Insurance Agent -
New York Life
CTC - undefined
Communications Network Sales
NYU Corporate Management Certification -
New York University
MCI Sales Management Training Atlanta -
MCI Communications
NY - undefined
Morehouse College