Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Ronald W Lansaw

Glen Burnie,MD

Summary

* Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

* To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

* Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. * * Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

57
57
years of professional experience

Work History

Retail Sales Assoicate/Customer Service Representative

Shoreline Seafood, Inc.
Gambrills, MD
05.2000 - 08.2022

Assisted customers in their selection of all seafood products. Completed cash and credit card processing with 100% accuracy. Accomplished weekly and monthly inventories.

Supervisor of Operations

United States Post Office
Westminster, MD
05.2005 - 01.2007

Supervised 25 mail carriers in sorting, processing and delivery of all types of mail. Updated and verified all overtime.

Senior Bookkeeper

FHGS, INC
Gambrills, MD
09.1990 - 12.2005
  • Provided comprehensive accounting support to company by managing functions like accounts payable, accounts receivable and business expense processing.
  • Maintained detail database for over 100 clients.
  • Reconcile all accounts weekly/monthly with 100% accuracy.

Supervisor of Operations

United States Post Office
Linthicum Heights, MD
01.2000 - 05.2005

Supervised 45 automation clerks and mail handlers in the sorting, processing and distribution of all types of mail. Ether netted all automation machines (30) to update all daily route changes.

Tax Specialist

Internal Revenue Service, IRS
Baltimore, MD
05.1997 - 12.1999
  • .
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Conducted call audits to assess interaction quality, accuracy and service success.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Interpreted and applied federal tax codes for personal, business and corporate taxes.
  • Recommended financial solutions in relation to tax implications.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.

Tax Specialist

Comptroller Of Maryland
Baltimore, MD
03.1996 - 05.1997
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Conducted call audits to assess interaction quality, accuracy and service success.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
  • Recommended financial solutions in relation to tax implications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.

Operator/Supervisor/Manager

United States Air Force
Numerous Bases, Stateside And Overseas
01.1966 - 08.1990

Possessed a Top Secret clearance with highly sensitive compartmental areas. Honorable Discharge with the rank of E-7 (Master Sergeant)

Education

Master of Science - Management

Troy University (European Division)
San Vito Dei Normani, Italy
09.1989

Bachelor of Science - Business Management

University of Maryland (European Division)
San Vito Dei Normani, Italy
06.1986

Associate of Science - Business Management

University of Maryland (European Division)
R.A.F. Chicksands, England
01.1980

Skills

  • Report Preparation
  • Mircosoft Word / Microsoft Excel
  • Managing Multiple Tasks
  • Computer Proficiency
  • Customer Relations / Service
  • Recordkeeping Strengths
  • Order Fulfillment
  • Credit Card Payment Processing
  • Retail Sales Customer Service
  • Active Listening
  • Stocking and Replenishing
  • Sales Expertise

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Supervisor of Operations

United States Post Office
05.2005 - 01.2007

Retail Sales Assoicate/Customer Service Representative

Shoreline Seafood, Inc.
05.2000 - 08.2022

Supervisor of Operations

United States Post Office
01.2000 - 05.2005

Tax Specialist

Internal Revenue Service, IRS
05.1997 - 12.1999

Tax Specialist

Comptroller Of Maryland
03.1996 - 05.1997

Senior Bookkeeper

FHGS, INC
09.1990 - 12.2005

Master of Science - Management

Troy University (European Division)

Bachelor of Science - Business Management

University of Maryland (European Division)

Associate of Science - Business Management

University of Maryland (European Division)

Operator/Supervisor/Manager

United States Air Force
01.1966 - 08.1990
Ronald W Lansaw