Ronan Cooke
Oceanside,NY
Summary
Results-driven professional with extensive experience in operations management and customer service. A seasoned hospitality professional with a proven track record successfully both managing and owning a high volume bar and restaurant. Exceptional leadership in operations, customer service, staff development, and financial oversight. Skilled in event planning and logistics, ensuring seamless execution of high-volume events.
Overview
24
24
years of professional experience
Work History
Owner/Operator
JP Premier Corporation Dba Saints and Sinners
11.2006 - 07.2023
- Successfully managed day to day operations of high volume bar and restaurant overseeing operations, staff and finances.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Implemented efficient systems for inventory control, ensuring optimal cost management and minimizing waste.
- Successfully launched new menu items and beverage concepts both daily and seasonally.
- Developed creative marketing strategies to attract new customers
Manager/Bartender
Saints and Sinners
06.2002 - 11.2006
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
General Manager
TG Whitneys
02.1999 - 05.2022
- Managed day to day operations of bar and restaurant.
- Managed a high volume party room overseeing on average 150 to 200 parties a year.
- Managed all staffing aspects, including hiring, training, motivation and performance.
Skills
- Operations management
- Restaurant Management
- Bar Operations
- Customer Service
- Financial Management
- Leadership
- Event Planning and Logistics
Timeline
Owner/Operator
JP Premier Corporation Dba Saints and Sinners
11.2006 - 07.2023
Manager/Bartender
Saints and Sinners
06.2002 - 11.2006
General Manager
TG Whitneys
02.1999 - 05.2022
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