Ronan Kuhn
Rochester,NY
Summary
Dedicated customer service professional with diverse experience in retail and hospitality. Proven ability to support team operations and enhance customer engagement while adapting to evolving needs. Seeking advancement to Customer Service Team Lead role to leverage strong teamwork and leadership skills.
Overview
9
9
years of professional experience
Work History
Wares Processor
Goodwill Of The Fingerlakes ABVI
Rochester, New York
03.2024 - Current
- Collaborated across multiple departments, including sales floor, apparel processing, wares processing, cashier assistance, and donations assistance to enhance overall store operations.
- Process, sort, organize, and prepare merchandise for the sales floor according to department procedures.
- Train and assist new employees in Sales Floor, and Wares Processing responsibilities, helping them learn department procedures, expectations, and daily tasks.
- Provide guidance and support to coworkers as they learn new processes and responsibilities.
- Maintained organized, clean, and well-presented merchandise areas to promote a welcoming and efficient shopping environment.
- Work collaboratively with coworkers to complete daily operational tasks and maintain a positive store environment.
- Delivered friendly and professional customer service, ensuring a positive shopping experience for customers throughout the store.
- Assist in the donations area by helping process incoming donations and directing customers appropriately.
- Adapt to changing priorities and staffing needs by assisting different departments as requested.
- Demonstrate reliability, flexibility, willingness to learn, and the ability to take on additional responsibilities.
Steward
Strathallan Hotel
Rochester, New York
10.2023 - 02.2024
- Assisted chefs in food preparation and dish assembly, contributing to timely service during peak hours.
- Ensured cleanliness and organization of kitchen and service areas to create efficient work environment.
- Collaborated with team members to streamline workflows, enhancing overall kitchen efficiency.
- Assisted front-of-house staff during peak service hours.
- Followed safety protocols to ensure a secure working environment.
Sales Associate
Sierra Trading Post
Rochester, New York
09.2017 - 09.2019
- Processed customer transactions accurately at the point of sale.
- Assisted customers in selecting outdoor gear and apparel.
- Handled customer inquiries and resolved issues in a timely manner.
- Set up promotional displays to attract customer attention to featured products.
- Maintained organized inventory on the sales floor and stockroom.
Education
Bachelor of Science - Cyber Security
Purdue Global
West Lafayette, IN09-2029
Skills
- Warehousing functions
- Inventory management
- Quality control
- Point of sale
- Microsoft Excel
- Employee training
- Customer service
- Teamwork and collaboration
- Effective communication
- Detail-oriented
- Adaptability
Timeline
Wares Processor
Goodwill Of The Fingerlakes ABVI
03.2024 - Current
Steward
Strathallan Hotel
10.2023 - 02.2024
Sales Associate
Sierra Trading Post
09.2017 - 09.2019
Bachelor of Science - Cyber Security
Purdue Global