Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marsha Mcpherson

FLORENCE,KY

Summary

Dynamic and detail-oriented professional with experience at Amazon and UPS, excelling in shipping and receiving. Proven ability to enhance quality control and workplace safety while effectively solving problems. Adept at managing warehouse operations and delivering exceptional customer service, ensuring efficient processing of returns and order fulfillment.

Customer Returns Processor with experience working in warehouse distribution centers for [Type] retailers. Skilled in [Software] inventory tracking systems. Prioritizes organization, detailed documentation and process efficiency.

Overview

8
8
years of professional experience

Work History

Returns Processor

Amazon
04.2021 - Current
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Documented returned product details in [Software] inventory tracking system.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.

Shipper/Order Picker

UPS
01.2017 - 09.2020
  • Picked orders, scanned products and packed boxes.
  • Collaborated with other departments on supply and quality issues.
  • Checked shipments against paperwork and signed documents.
  • Processed and restocked returns.

Education

High School Diploma -

Holmes High School
Covington, KY
05-1986

Skills

  • Shipping and receiving
  • Workplace safety
  • Warehouse operations
  • Quality control
  • Problem-solving aptitude
  • Problem-solving
  • Warehousing functions

Timeline

Returns Processor

Amazon
04.2021 - Current

Shipper/Order Picker

UPS
01.2017 - 09.2020

High School Diploma -

Holmes High School

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