Samuel Roten
Sanford,FL
Summary
Dedicated professional with extensive experience in customer service and inventory management. Expertise in training staff and implementing process enhancements to drive efficiency. Recognized for maintaining high accuracy in data entry and ensuring positive customer interactions in dynamic environments.
Overview
17
17
years of professional experience
Work History
Wares Processor
Goodwill Industries of Central Florida
Sanford, FL
03.2024 - Current
- Sorted items according to quality and resale potential for store inventory.
- Trained new staff on processing procedures and safety protocols, ensuring compliance and operational safety.
- Identified process improvement opportunities, enhancing efficiency and productivity.
- Organized and back stocked products to support future holiday and promotion readiness.
- Operated equipment in backroom production area such as pallet jack and double stacker.
- Completed certification for electric pallet jack operation.
Data Entry Clerk
PRIDE
Bristol, FL
04.2023 - 02.2024
- Entered data accurately into company database.
- Verified accuracy and completeness of data entries.
- Checked source documents against entered data to ensure accuracy.
- Identified and corrected data entry errors, preventing inaccurate data.
- Kept up to date knowledge on past and current license plate designs and registrations for accurate data entry.
Manager
Rise Coffee Lounge
Bellevue, WA
04.2018 - 02.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Created weekly schedules to ensure adequate staffing and efficient store operations.
- Assessed team members skillsets and assigned tasks to enhance workflow and meet operational goals.
Cocktail Server & Host
Red Robin
Bellevue, WA
10.2013 - 03.2015
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Addressed guest complaints professionally, fostering satisfaction and positive dining experiences.
- Managed reservations and to-go orders to enhance efficiency for customers and restaurant operations.
- Trained new employees to perform duties.
- Ensured food safety and cleanliness standards to protect customers from foodborne illness and uphold sanitation regulations.
Seasonal Sales Associate
Nordstrom
Seattle, WA
07.2011 - 10.2011
- Kept current knowledge of Men's Sportswear and Designer merchandise to effectively assist customers with informed recommendations.
- Demonstrated product features and benefits for customers' needs as well as assisted in selection, sizing and styling.
- Executed cashier duties, accepting payments and processing returns, exchanges, and refunds per company policies to ensure customer satisfaction.
- Processed credit card transactions quickly and securely saving customers' information for future sales.
- Used technology resources to assist customer in locating and selecting items.
Shift Supervisor
Starbucks/Seattle's Best Coffee
Seattle, WA
06.2009 - 03.2014
- Trained new employees on customer service, product knowledge, cash handling, policies, procedures, and job responsibilities as a certifies trainer.
- Managed daily cash intake by counting out registers, completed store deposits and handing out cash tips.
- Completed all opening and closing duties accurately according to established guidelines.
- Monitored stockroom orders and restocked shelves via IMS system to ensure optimal inventory levels.
- Analyzed food sales reports to identify trends and uncover areas for improvement or growth opportunities as a food specialist.
- Ordered equipment parts, called and ordered repair services during equipment breakdown to avoid further delays.
Education
Bachelor of Science - Political Science
Seattle University
Seattle, WA12-2012
High School Diploma -
Hazen High School
Renton, WA06-2008
Skills
- Inventory management
- POS systems
- Cash handling
- Data entry accuracy
- Safe food handling practices
- Equipment operation
- Employee training
- Time management
- Product displays
- Effective communication
- Team leadership
Timeline
Wares Processor
Goodwill Industries of Central Florida
03.2024 - Current
Data Entry Clerk
PRIDE
04.2023 - 02.2024
Manager
Rise Coffee Lounge
04.2018 - 02.2019
Cocktail Server & Host
Red Robin
10.2013 - 03.2015
Seasonal Sales Associate
Nordstrom
07.2011 - 10.2011
Shift Supervisor
Starbucks/Seattle's Best Coffee
06.2009 - 03.2014
Bachelor of Science - Political Science
Seattle University
High School Diploma -
Hazen High School