Ronchalle Hyson
Washington ,DC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2027
2027
years of professional experience
Work History
BUS ATTENDANT
OSSE Transportation DOC
05.2022 - Current
- Assisted bus drivers with loading and unloading students into the bus.
- Responsible for safely transporting students to and from the school building while assisting students with safety equipment such as seatbelts and car seats.
- Monitored student behavior to ensure that bus rules are being enforced.
Customer Service Representative
FEMA
2021 - 2022
- Assisted customers with inquiries and provided timely responses to enhance satisfaction.
- Resolved issues efficiently using FEMA's case management system to ensure accurate information delivery.
- Collaborated with team members to streamline communication processes, improving overall workflow.
- Documented customer interactions and feedback for continuous service improvement initiatives.
Guest Services Staff Member
Dc Gov
02.2019 - 08.2021
- Responsible for serving residents in a pleasant manner.
- Recorded residents' room numbers upon arrival for service
- Supervised dining area to guarantee timely meal service for children and adults.
- Assisted with keeping the kitchen and dining area clean and organized.
CHILD CARETAKER / FRONT DESK SUPPORT -
Miner Elementary
09.2016 - 05.2017
- Created and formatted documents, organized information, and maintained accurate records using Microsoft Word and Excel.
- Answered incoming calls,welcomed visitors, and communicated professionally with staff, students, and parents.
- Recorded daily attendance in school database and flagged unexplained absences to office staff.
- Completed incident reports for minor injuries, sent copies to parents and school nurse promptly.
- Updated and organized office records to improve the efficiency and accuracy of front-office operations.
- Welcomed families at front desk, verified guardianship documents and logged sign-ins accurately.
Education
Associate of Science -
Eastern Senior High
Washington DC 12.2009
Skills
- Strong work ethic
- Punctuality
- Flexibility
- Calm under pressure
- Passenger safety awareness
- Emergency procedures
- Assertiveness
Timeline
BUS ATTENDANT
OSSE Transportation DOC
05.2022 - Current
Guest Services Staff Member
Dc Gov
02.2019 - 08.2021
CHILD CARETAKER / FRONT DESK SUPPORT -
Miner Elementary
09.2016 - 05.2017
Customer Service Representative
FEMA
2021 - 2022
Associate of Science -
Eastern Senior High