RONDA ARMSTRONG
Shelton
Summary
Dynamic sales and customer service expert with a track record of exceeding financial targets and improving customer satisfaction. Skilled in training new team members and analyzing sales data for strategic decision-making.
Overview
38
38
years of professional experience
Work History
Advanced Customer Service and Sales Representative
TCI Cablevision/now Comcast - Xfinity
Olympia
05.1989 - Current
- Educated clients on product features and benefits during consultations.
- Assisted customers in selecting cable packages and services.
- Resolved customer inquiries and technical issues promptly and professionally.
- Collaborated with team members to enhance sales strategies and techniques.
- Maintained updated knowledge of industry trends and competitor offerings.
- Provided training and support to new sales representatives on best practices.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
Store Manager
Comcast
Olympia
02.1988 - Current
- Exceeded financial targets while improving customer satisfaction scores.
- Recruited and trained new employees to optimize operational performance.
- Analyzed sales data to identify trends for informed strategic decision-making.
- Managed inventory through tracking and physical counts to reduce loss.
- Oversaw cycle counts and audits to maintain effective shrinkage control.
- Ensured compliance with safety regulations and company policies during operations.
- Established customer service standards, monitoring staff adherence for ongoing improvement.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) - Medical Terminology
Trend Business College
OregonSkills
- Customer engagement and relationship management
- Sales strategy and closing techniques
- Time management
- Interpersonal communication skills
- Presentation delivery
- Strategic development
Affiliations
- Leading Industry in Region for Sales Growth and Customer Service
Accomplishments
- Top Sales Producer
References
References available upon request.
Timeline
Advanced Customer Service and Sales Representative
TCI Cablevision/now Comcast - Xfinity
05.1989 - Current
Store Manager
Comcast
02.1988 - Current
Some College (No Degree) - Medical Terminology
Trend Business College
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