RONDA BARNES
Gilbertsville,PA
Summary
Dedicated and performance-driven professional with proven abilities in leading healthcare operations, maintaining high standards of care, ensuring compliance with healthcare regulations, and enhancing patient experience. Demonstrated background in overseeing medical procedures, coordinating seamless execution of clinical and administrative tasks, and optimizing patient flow. Proven history of success in implementing strategic operational improvements, driving process optimization, and fostering cross-departmental collaboration for enhanced service delivery. Skilled in leading diverse teams, mentoring staff towards excellence, and cultivating a culture of patient-centered care. Well-versed in fostering solid relationships with interdepartmental teams, senior management, patients, and families to align organizational objectives with patient needs and attain higher patient satisfaction. Highly organized and resourceful self-starter with multitasking, prioritization, strong leadership, people management, interpersonal, and communication skills.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Access Service Specialist II
University of Penn Health System
Philadelphia, PA
04.2023 - 05.2024
- Lead coordination and scheduling of medical imaging appointments for the radiology department to ensure optimal utilization of resources and timely patient care
- Verify insurance coverage and obtain necessary authorizations for accurate billing and reimbursement
- Transcribe scripts and physician orders precisely to maintain accurate records for patient care
- Facilitate clear and effective communication between physicians and patients, enhancing patient satisfaction and quality of care
- They have created a welcoming and efficient environment for patients and their families by implementing streamlined operational systems and processes, optimizing patient experience
Practice Management
Falls Care Health
Philadelphia, PA
11.2019 - 12.2022
- Led and supervised a team of care professionals to ensure effective coordination and delivery of services
- Managed financial transactions, including balancing deposits and processing co-payments and out-of-pocket charges
- Planned and conducted weekly meetings to discuss plans, goals, and strategies with staff
- Assisted in organizing and conducting mandatory training, implementing strategies, and facilitating communication among all staff members
- They provided excellent customer service by welcoming visitors and promptly responding to messages and phone calls, enhancing customer experience and increasing customer satisfaction
- Spearheaded onboarding process and provided training and guidance to new employees on office policies, methods, and expectations, ensuring a seamless transition into the office environment
- We delivered exceptional support in organizing and conducting mandatory training for all staff members, improving employee performance, and maximizing overall organization productivity
Lead Certified Medical Assistant and PSR
University of Penn Health System
Philadelphia, PA
10.2014 - 09.2019
- They performed clinical procedures, such as venipunctures and injections, with precision and attention to patient comfort
- Prioritized and triaged incoming patients to optimize wait times and ensure appropriate care
- They handled all financial transactions, including balancing deposits and accurately processing co-payments and out-of-pocket charges
- She maintained the availability of necessary items by monitoring inventory levels and ordering office supplies as needed
- Supervised and mentored a team of medical assistants through inspiring leadership and interactive training, ensuring efficient workflow and high-quality patient care
- They provided excellent customer service by greeting visitors warmly, answering phone calls, and responding to messages promptly, resulting in achieving higher customer satisfaction
Certified Medical Assistant/Medical Records
Einstein Medical Center
Philadelphia, PA
07.2012 - 09.2014
- Executed clinical venipunctures and administered injections with precision and care to ensure patient comfort and safety
- Established effective communication channels with external healthcare providers to secure timely authorizations for medical record release
- Conducted thorough reviews of medical records to maintain a high level of accuracy
- Improved patient flow and reduced wait times through effective triage procedures
Education
Master of Science - Business Administration
University of Phoenix
Phoenix, AZ10.2024
Bachelor of Science - Healthcare Management
University of Phoenix
Phoenix, AZ01.2023
Associate of Science - Computer Technology
Community College of Philadelphia
Philadelphia, PA01.2019
Certified Medical Assistant -
Thompson Institute
Philadelphia, PA01.2009
Skills
- Healthcare Operations Management
- Patient Care Coordination
- Operational Efficiency Optimization
- Multidisciplinary Team Leadership
- Financial Management & Budgeting
- Regulatory Compliance
- Stakeholder Relationship Management
- Staff Mentoring & Development
- Patient Experience Management
- Client Retention Strategies
- Complaint resolution
- Call Management
- Data Entry
- Scheduling
- Call triaging
- Multi-Task Management
- Microsoft PowerPoint
- Microsoft Office Suite
- Hospitality and accommodation
- Problem-solving abilities
- Conflict Resolution
- Microsoft Excel
Coreprofiencies
- Healthcare Operations Management
- Patient Care Coordination
- Operational Efficiency Optimization
- Multidisciplinary Team Leadership
- Financial Management & Budgeting
- Regulatory Compliance
- Stakeholder Relationship Management
- Staff Mentoring & Development
- Patient Experience Management
Timeline
Access Service Specialist II
University of Penn Health System
04.2023 - 05.2024
Practice Management
Falls Care Health
11.2019 - 12.2022
Lead Certified Medical Assistant and PSR
University of Penn Health System
10.2014 - 09.2019
Certified Medical Assistant/Medical Records
Einstein Medical Center
07.2012 - 09.2014
Master of Science - Business Administration
University of Phoenix
Bachelor of Science - Healthcare Management
University of Phoenix
Associate of Science - Computer Technology
Community College of Philadelphia
Certified Medical Assistant -
Thompson Institute