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Ronda Bigham
Tallahassee,FL
Summary
Dynamic Travel Consultant with a proven track record at Kensington Tours, excelling in personalized service and travel research. Expert in managing complex itineraries and enhancing customer satisfaction through strong communication skills. Proficient in GDS and payment processing, ensuring seamless travel experiences tailored to client needs.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2026
2026
years of professional experience
Work History
Travel Consultant
Kensington Tours
04.2022 - 05.2025
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Collected, handled and documented payments for travel services and associated feels.
Travel Consultant
American Express
02.2008 - 03.2022
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Streamlined booking processes for increased efficiency and reduced client wait times.
Loan Processor
CitiFinancial Auto
07.2005 - 01.2008
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Secetary
North Florida Baptist Church
2002 - 2005
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to church members.
- Maintained electronic filing systems and categorized documents.
Education
Amos P Godby High School
Tallahassee, FLSkills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- GDS expertise
- Geography
- Sales negotiations
- Package sales
- Insurance arrangement
- Payment processing
- Microsoft office
- CRM software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Teams
Microsoft Excell
Outlook
Languages
English
Native or Bilingual
Timeline
Travel Consultant
Kensington Tours
04.2022 - 05.2025
Travel Consultant
American Express
02.2008 - 03.2022
Loan Processor
CitiFinancial Auto
07.2005 - 01.2008
Secetary
North Florida Baptist Church
2002 - 2005
Amos P Godby High School
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