Ronda Mccready
Carson,Iowa
Summary
Dedicated Support Tech/Office Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
37
37
years of professional experience
Work History
Support Technician
Mutual Of Omahna
04.2000 - Current
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to telephone, email and in-person inquiries regarding [Item] operation, use and repair.
- Updated documentation and produced reports.
Technical Assistant
Mutual Of Omaha
01.1987 - 04.2000
- Gathered, organized and distributed technical documentation.
- Provided technical guidance and support to team members.
- Updated supervisor on status of projects.
- Performed minor maintenance and repair on malfunctioning computer equipment.
- Served as point-person for support requests with clients and vendors.
Education
Legal Secretary -
Nebraska College of Business
Omaha, NE05.1984
High School Diploma -
Carson Macedonia High School
Carson, IA05.1983
Skills
- Technical Support and Assistance
- Office Support
- Customer Communication
- Strong Interpersonal Skills
- Prioritizing Work
- Prepare Correspondence
- Organizing and Categorizing
- Event Planning
Timeline
Support Technician
Mutual Of Omahna
04.2000 - Current
Technical Assistant
Mutual Of Omaha
01.1987 - 04.2000
Legal Secretary -
Nebraska College of Business
High School Diploma -
Carson Macedonia High School
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