Ronda Catchings
Morris,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Focused professional with 28 years of experience dealing, supervising, and managing table games. Customer-oriented employee building rapport and positive experiences.
Overview
28
28
years of professional experience
Work History
Table Games Dealer
Harrahs Casino Joliet
Joliet, IL
03.2021 - Current
- Deal table games such as Craps, Blackjack, Baccarat, Roulette, and all carnival games professionally and accurately.
- Provide excellent customer service to guests and co-workers
- Maintain knowledge of table games policies and procedures
Table Games Supervisor
Hollywood Casino Joliet
Joliet, IL
08.2013 - 11.2020
- Ensured proper table game operations by supervising dealers, observing the play of games, and monitoring gaming activities.
- Maintained accurate records of all cash transactions involving chips and money exchange.
- Provided exceptional customer service to guests and co-workers
- Conducted training sessions for new dealers on dealing procedures, game rules and regulations.
- Resolved disputes or conflicts between players or dealers in a professional manner.
- Evaluated dealer performance and provided guidance when necessary.
Table Games Casino Shift Manager
Mark Twain Elementary
Lagrange , MO
09.2001 - 08.2013
- Supervised and scheduled staff, ensuring adequate coverage of gaming tables.
- Investigated customer complaints regarding game play and resolved issues in a timely manner.
- Maintained inventory of chips, cards, dice and other supplies necessary.
- Established relationships with key personnel from various departments throughout the casino.
- Coordinated communication between pit bosses, supervisors, and dealers regarding game play decisions.
- Implemented percent hold spreadsheets.
- Updated employee files monthly.
- Detailed Title 31 and CTR paperwork.
- Utilize Microsoft Excel and Word daily.
Table Games Dealer
Catfish Bend Casino
Burlington, IA
06.1996 - 09.2001
- Dealt table games such as Craps, Blackjack, Roulette, and all carnival games professionally and accurately.
- Provide excellent customer service to guests and co-workers.
- Maintain knowledge of table games policies and procedures.
Education
Bachelor of Arts - Finance
Columbia College
Columbia, MO05-2017
Skills
- Knowledge of all table games provided
- Exceptional customer service
- Over 25 years table games experience
- Knowledge of policies, procedures, and gaming guidelines
- Resolve conflicts professionally and quickly
- Time management abilities
- Active listening & effective communication
- Team collaboration
- Reliable
- Attention to detail & multitasking
Timeline
Table Games Dealer
Harrahs Casino Joliet
03.2021 - Current
Table Games Supervisor
Hollywood Casino Joliet
08.2013 - 11.2020
Table Games Casino Shift Manager
Mark Twain Elementary
09.2001 - 08.2013
Table Games Dealer
Catfish Bend Casino
06.1996 - 09.2001
Bachelor of Arts - Finance
Columbia College
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