Ronda De La Fuente
Mount Pleasant,IA
Summary
Dynamic Outreach Coordinator at Great River Health Systems with expertise in financial navigation and insurance verification. Proven ability to educate clients on financial assistance programs while fostering relationships with community resources. Skilled in problem-solving and CPT coding, ensuring patients receive the support they need for optimal healthcare access.
Overview
13
13
years of professional experience
Work History
Outreach Coordinator/Enrollment
Great River Health Systems
West Burlington, Iowa
06.2025 - 09.2025
- Assisted patients with financial navigation and insurance verification processes.
- Educated clients on available financial assistance programs and resources.
- Collaborated with healthcare providers to resolve billing and payment issues.
- Developed informative materials to guide patients through financial options.
- Facilitated communication between patients and external funding sources for assistance.
Financial Counselor
Henry County Health Center
Mount Pleasant, Iowa
05.2023 - 06.2025
- Assisted clients in understanding financial options and resources available.
- Provided support in completing financial aid applications and documentation.
- Collaborated with community resources to connect clients with financial services.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Creating encounters/appointments, verifying insurance.
- Knowledge in obtaining CPT codes and diagnosis in order to create encounters and process estimates
- Contact patients to collect copays, co-insurance for appointments, and make deposits.
- Create estimates for services per government regulations, either text, mail to the patient, and scan to the account. Processed return mail.
- Attend Huddles to be informed about upcoming events, department concerns.
Patient Access Representative
Mercy One Medical Center
Mason City , IA
08.2019 - 05.2023
- Greeted patients and verified insurance information during registration process.
- Answered patient questions and fielded complaints to resolve issues.
- Screened the patient for eligibility for state, local, and federal assistance programs.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered and directed calls to the appropriate medical or administrative staff.
Patient Service Representative
Chelsea Creek Rehab- Mercy One
Mason City, IA
02.2013 - 08.2019
- Scheduled patient appointments and managed daily clinic operations.
- Provided information to patients about services and procedures offered.
- Handled patient inquiries and resolved issues efficiently and courteously.
- Assisted patients with insurance verification and billing inquiries promptly.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Registered patients by verifying records to update computer system and patient charts.
- Performed administrative duties such as filing, faxing, photocopying.
- Obtained proper authorization and identification to release confidential medical records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Utilized technology and specialized software to maximize productivity.
Education
Some College (No Degree) - Medical Secretarial Program
Hamilton Business College
Mason City, IASome College (No Degree) - Semester- Introduction to Accounting
NIACC
Mason CitySkills
- Financial navigation
- Insurance verification
- CPT coding
- Bill resolution
- Patient education
- Financial counseling
- Customer service
- Problem solving
- Appointment scheduling
- Organizations and time management
- CPR
- Payment processing
- Phone and email etiquette
- Friendly and outgoing
- Relationship building
- Community resource collaboration
References
References available upon request.
Timeline
Outreach Coordinator/Enrollment
Great River Health Systems
06.2025 - 09.2025
Financial Counselor
Henry County Health Center
05.2023 - 06.2025
Patient Access Representative
Mercy One Medical Center
08.2019 - 05.2023
Patient Service Representative
Chelsea Creek Rehab- Mercy One
02.2013 - 08.2019
Some College (No Degree) - Medical Secretarial Program
Hamilton Business College
Some College (No Degree) - Semester- Introduction to Accounting
NIACC