Jessica Andre

• Conduct an average of 10 participant assessments per week, managing a caseload of medically complex and diverse clients, with approximately 5 enrollments per month (numbers vary based on approvals)

• Coordinate the full enrollment process, including intake paperwork, Medicaid applications, program explanation, and in-home or center tours.

• Serve as primary contact for participants, providing education on services, connecting them to resources, and ensuring continuity of care.

• Host and support community and participant events to increase engagement and awareness.

• Maintain and review participant medical records to support care planning and program compliance.

• Collaborate with the interdisciplinary team to deliver coordinated, person-centered

care.

• Delivered community-based behavioral health and outreach support to individuals experiencing homelessness, addressing mental health, substance use, and social needs.

• Completed biopsychosocial assessments and developed solution-focused plans to connect participants with appropriate community resources and public benefits.

• Supported referrals and enrollment in community programs, including tobacco cessation services, while encouraging readiness for behavior change.

• Organized and facilitated educational workshops, outreach events, and community engagement activities.

• Maintained accurate documentation, tracked participant outcomes, and contributed to program reporting.

• Worked closely with community partners and interdisciplinary teams to provide coordinated, person-centered care.

• Supported daily clinical operations by coordinating communication between hospitals, outpatient centers, and physicians, handling 50+ calls per day.
• Communicated urgent and essential imaging findings to healthcare providers.
• Transcribed 80-100 radiology reports daily while documenting and verifying patient information across multiple electronic health record systems, maintaining accuracy and confidentiality.

• Independently managed daily front-office and patient coordination operations in a diagnostic center with off-site management oversight.

• Scheduled and rescheduled patient appointments. Verified insurance coverage for patients. Obtained prior authorizations and confirmed referrals to support timely care delivery.

• Maintained accurate patient records, documentation, and readiness for procedures.

• Supported clinical and administrative operations, including patient intake, vitals collection, EHR documentation, and exam room preparation.

• Verified insurance, processed payments, and maintained accurate patient records.

• Maintained a safe, organized clinical environment through proper room setup and sanitation.

• Coordinated communication between departments to improve service delivery and patient satisfaction.
• Analyzed data trends in patient admissions to support strategic planning initiatives.
• Assisted with policy development, regulatory compliance, and quality improvement initiatives.
• Supported Quality and Patient Safety teams during Joint Commission assessments.
• Managed administrative operations and data tracking for a 149-bed facility.